Job Title: SEND EHC Team Lead
Location: Apsley, Hemel Hempstead
Starting salary: £42,839 to £47,181 per annum
Contract: Permanent, 37 hours per week
About the role
We’re looking for experienced and motivated SEND Team Leaders to join our School Age Statutory SEND Service. You’ll lead and support a team of EHC Coordinators and Review Officers who deliver high‑quality statutory SEND casework for school‑aged children with Education, Health and Care (EHC) Plans.
You’ll champion person‑centred practice, strong communication, and high‑quality EHC plans, ensuring statutory timescales and performance standards are met. You’ll provide supervision, oversee induction and training, and build positive relationships with families, schools, and partners.
We are recruiting to two types of Team Leader roles, each with a distinct focus:
Team Leader – Complaints
* Lead the triage, allocation, and management of all Stage 1, Stage 2 and Urgent Concern complaints.
* Oversee the allocation and completion of mediations and early dispute resolution work.
* Manage statutory SEND casework related to complaints.
* Provide day‑to‑day line management to EHC Coordinators.
Ideal for someone confident in managing sensitive conversations, high‑risk casework, and producing high‑quality written responses.
Team Leader – EHC Plan Reviews & Locality Leadership
* Oversee the quality and timeliness of EHC plan review paperwork.
* Lead statutory SEND casework within a defined locality.
* Build strong locality‑based relationships with education settings and partners.
* Provide day‑to‑day line management to EHC Coordinators and Review Officers.
Ideal for someone who thrives on operational oversight, partnership working, and supporting staff to deliver consistent, high‑quality casework.
What Both Roles Include
* Formal supervision and staff development (PMDS).
* Induction, training, and ongoing professional development for staff.
* Accurate record‑keeping and database management.
* Contribution to quality assurance, policy development, and service improvement.
* Participation in cross‑county management groups.
* Representing the local authority at SEND tribunals where required.
About You
* In-depth knowledge of SEND legislation and statutory guidance, including the Children and Families Act 2014, SEND Code of Practice, and SEND Regulations, with the ability to interpret and apply these effectively in practice.
* Proven experience in leading and managing staff, with a track record of delivering excellent service outcomes.
* Strong organisational skills and ability to work under pressure, managing competing priorities in a fast‑paced environment.
* Excellent communication and relationship‑building skills, with the ability to influence and collaborate across education, health, and care services.
* Educated to degree level or equivalent, or significant experience within education or SEND‑related roles.
If you have an unrelenting drive to ensure excellent outcomes for children with special educational needs and disabilities, and you can motivate and manage a team to achieve this – this may be your perfect role!
For an informal conversation please contact School Age Statutory SEND Service Manager, rupinder.ahluwalia@hertfordshire.gov.uk
Closing and Interview Dates
* Closing date: 22nd February 2026
* Interview dates: Two stage interviews, 2nd March and 4th March 2026 at Apsley Campus
This job role is level 11 - Please locate the job profile via: Job profiles - Health and social care.
How to apply
As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences.
Additional Information
* Disability Confident – We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.
* Safeguarding – This role has been identified as requiring a Disclosure & Barring Service (DBS) check.
* Driving Required – You’ll need to have the ability to drive and/or travel around Hertfordshire, either using your own mode of transport or a company car to travel to other locations.
* English Fluency – The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.
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