Job Description A highly organised and proactive Resource Manager in our Professional Services team is a critical role in ensuring optimal resource allocation of the members of the Professional Services teams across customer and internal projects. Maintaining visibility of team capacity, and supporting efficient service delivery on time and in budget. You will act as the central liaison for resource requests from other departments, monitor utilisation trends, and escalate any resourcing challenges. Your work will directly impact project success, team performance, customer satisfaction, and revenue generation. Job Requirements Proven experience in resource scheduling, preferably within a Professional Services environment. Experience using a Professional Services Automation software (Certinia PSA) Experience using project management software (Asana preferred) and resource planning tools. Familiarity and understanding of SaaS implementations and project lifecycle management. Particularly strong organisational and communication skills. Ability to understand, prioritise, manage and challenge resourcing requests and adapt to changing demands. Collaborative mindset and commitment to operational excellence. Even if you do not have all of the listed skills / experiences please do consider applying. Job Responsibilities Manage and maintain the resource schedule across Professional Services projects. Coordinate resource allocation based on project timelines, skillsets, and availability, including proactively managing resource requests for prospective projects within the sales cycle Help to define and establish resourcing best practice and associated documentation Support continuous improvement of resourcing and scheduling processes and documentation standards. Act as the primary point of contact for resource requests from other departments, advising sales colleagues on first availability for potential projects, maintain clear and proactive communication with various stakeholders. Monitor and report on resource utilisation in short, medium and long term, identifying over- or under-utilisation trends or issues, helping with scenario planning and building contingency, supporting data led decision making Escalate resourcing issues and support resolution planning with leadership. Collaborate with project managers to ensure accurate forecasting and capacity planning. Establish, optimise and maintain use of resource planning and project management tools (e.g., Certinia PSA and Asana) and processes, championing continuous improvement. Job Benefits Competitive base salary Hybrid work flexibility with UK office in Yorkshire, and in Berkshire 25 days annual leave Pension scheme with matched contributions Enhanced maternity, paternity & adoption leave Private medical insurance Company healthcare scheme Life insurance cover A company guided by strong values and a collaborative team spirit