Customer Service Assistant - Sainsbury's
Join our team as a Customer Service Assistant and be the friendly face our customers trust. Your responsibilities will include:
1. Serving and supporting customers at checkouts, self-service tills, kiosks, and petrol stations, proactively offering help and answering questions.
2. Picking and selecting high-quality products on the shop floor for our on-demand grocery service and assisting with Click & Collect parcels.
3. Building knowledge about our products, services, and promotions to provide helpful recommendations.
4. Handling complaints, refunds, shelf tickets, and advertising.
5. Working flexibly across the store as needed.
What makes a great Sainsbury's Colleague:
* Friendly, welcoming, and enthusiastic about helping customers.
* Comfortable working in a fast-paced, high-energy environment and a team setting.
* Responsible, proactive, and problem-solving.
* Willing to work flexibly across the store and eager to learn new skills.
* Comfortable using new digital tools and technology.
* Detail-oriented, maintaining a clean and organized store environment.
* Must be above school-leaver age; if working hours start before 6am or after 11pm, you need to be at least 18 years old.
* Must have Right to Work in the UK.
Our commitment to inclusivity and development:
We are dedicated to being an inclusive retailer, offering resources, mentorship, training, and career progression opportunities. We celebrate diversity and support reasonable adjustments during application and interview stages.
Rewards and benefits:
* 10% discount at Sainsbury's, Argos, Tu, and Habitat after four weeks, increasing to 15% at Sainsbury's on Fridays and Saturdays, and 15% at Argos every pay day.
* Free food and drinks in-store.
* Generous holiday entitlement, maternity, and paternity leave.
* Pension scheme with company contributions.
* Sainsbury's share schemes at discounted prices.
* Special offers on gym memberships, restaurants, holidays, and vouchers.
* Wellbeing support, including access to our Employee Assistance Programme.
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