To ensure all hotel bedrooms, corridors and public areas are cleaned, prepared and maintained to the highest standards. To follow the ethos of The Venues Collection Way in all duties for guests and colleagues. This includes practicing all the Venues Collection Values and generally working towards our Mission of delivering "Sensational service in sensational environments by Vibrant, Innovative People."
The key responsibilities of this role include:
* Servicing rooms allocated by the housekeeper to the standards specified in the Housekeeping Standards.
* Carrying out routine and periodic cleaning in allocated areas, as directed by Supervisors.
* Strictly adhering to all COSHH regulations pertaining to use of cleaning chemicals.
* Reporting all maintenance faults in the room to the Housekeeper management.
* Ensuring corridors are kept clean, and dirty linen, trays and equipment is discarded safely.
* Reporting any missing items, e.g., bathrobes, extra blankets to the Floor Housekeeper.
* Passing on any guest requests to the Housekeeper management.
* Reporting guest illness to the Housekeeper management.
* Reporting to the Supervisor, should you believe that a guest has been smoking in the bedrooms.
* Handing in any lost property items to the Housekeeper management, ensuring items of value are not left unattended but kept in a safe place.
* Reporting any suspicious persons to the Housekeeper management and ensuring all guests rooms are kept locked at all times.
* Delivering any items to guest bedrooms as required, e.g., laundry and dry cleaning.
* Assisting the public area cleaners if required.
In addition to these responsibilities, you will be expected to:
* Maintain the correct uniform standard as laid out in both the department uniform standard procedure and the Hotel's grooming policy.
* Be familiar with and adhere to all hotel policies and procedures.
* Attend Hotel and department staff meetings to understand the Hotel and department objectives.
* Actively work as part of the team to contribute in the accomplishment of the hotel and department objectives.
* Be fully aware of the Hotels housekeeping services and facilities.
* Be familiar with the Hotels business on a daily and weekly basis by attending daily Briefings.
* Effectively organize allocated work tasks to gain maximum productivity within the work shift.
* Always act in a professional and polite manner to all guests and customers.
* Portray a professional image using positive body language.
* Check customer satisfaction and offer further requirements.
The company offers a range of benefits, including:
* £12.60 per hour.
* Excellent benefits, including healthcare, wellbeing support, 23 days' annual leave plus bank holidays, life assurance, meals on duty, and more.
* Medicash - Healthcare benefits, including dental, optical and therapy treatments (includes up to 4 dependent children).
* Aviva Digicare - Free annual healthcare check.
* Exclusive Benefits & Wellbeing site (Perks at Work).
* Entertainment discounts - up to 55% off cinema tickets.
* Health & Wellbeing discounts - Discounts for Nuffield Health (20%) and Pure Gym (10%).
* Travel discounts - Discounts with holiday companies such as TUI and Expedia.
* Shopping discounts - Save up to 15% at high street and online stores by purchasing Shopping Cards.
* Meals on duty.
* Vodaphone discounts.
* Pension scheme and Life Assurance.
* Employee Assistance Programme.
* 23 days + BH's and additional day off for your birthday.
* 2 days additional leave, following return from Maternity leave during first year back.
* Competitive and supportive family benefits.
* Day off for baby's first birthday.
* Holiday purchase scheme.
* On-going training & development and career pathways.
* Professional subscriptions paid.
* Financial wellbeing programme and preferred rates on salary finance products.
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