Senior Network Operations Centre (NOC) Engineer
Gigaclear, Abingdon-On-Thames, England, United Kingdom
Posted 3 weeks ago. Be among the first 25 applicants.
If your aspirations are to become a Network Engineer then this role will help you get there.
This role is replacing the Senior NOC Engineer who just got promoted to our Network Engineering team.
Network Operations looks after our customer network and is responsible for maintaining both the physical and logical services to our customers, reporting to the NOC Manager. We are a lean and efficient team that utilize peer reviewed processes and supported tools and documentation to keep our customers' network live 24/7/365. Teamwork is paramount and we form strong bonds to ensure success not only for the company but for the individual members of our team.
The role of the Senior NOC Engineer Tier 2 will be to ensure the healthy running of our WAN via reactive fault resolution on our cabinet switches and routers and proactive jobs to update software and firmware. This role will be responsible for owning cases escalated from the Tier 1 team (NOC engineer) and resolving within pre‑agreed SLAs, liaising with technicians and customers to ensure speedy resolutions.
Note: this is a hybrid role, based in our Head Office in Abingdon, Oxon. Our NOC works on a shift basis covering the working days Monday‑Friday 7am to 9pm. Saturdays & Sundays (including Bank Holidays) 10am to 5pm. There is also an on‑call duty requirement (once every 2‑4 weeks, which is paid separately).
We are looking for someone who brings an understanding of OSI Layers 3, 2 and 1, Network Operations including VLANS, RSTP, Ethernet and Router / Switch configuration, with a knowledge of Home Networks, Servers, Email, Wi‑Fi access points and Ethernet.
Someone who has previous experience of running deep investigations including elements at the Distribution level (routers, switches, NTE, CPE etc) and is used to managing major incidents, problem management and being part of CAB meetings.
A degree qualification in a technology discipline e.g. Computer Science, Networks, IT is desirable and a qualification such as CCNA or equivalent is preferred. ITIL awareness would be an advantage.
Gigaclear is a growing Fibre Broadband (FTTP / FTTH) company, developing our fibre‑to‑the‑premises broadband infrastructure to some of the most difficult to reach areas of the UK, empowering those communities with broadband to rival any city.
Staff Rewards, Benefits And Opportunities
* Generous employer pension; up to 8% matched contribution
* Income protection & life assurance
* 25 days holiday (plus bank holidays), holiday purchase scheme and Yay Days!
* Health cash plan, 24/7 remote GP access and Employee Assistance Programme including counselling & legal advice
* Unlimited access to online training and development content via our Learning Management System
* Long service benefits and monthly employee recognition
* Enhanced maternity and paternity provisions
* Flexible working environment
* Health & Wellbeing initiatives and company funded social events
Our approach is to work guided by our mission, vision and values.
Our Mission - Empowering communities with brilliant broadband
Our Vision - Connected Communities
Our Values - Own it, Find the Right Way, Work Together, Win Together
Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Information Technology
Industries: IT Services and IT Consulting
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