Overview
Bolton Library and Museum services are seeking a visitor focused Supervisor to oversee the operational delivery and development of our libraries, museum and visitor experience. Central to this role is the delivery of effective frontline services for our visitors, and the development of engagement with both partner organisations and the community. The postholder will be based at Central library and will also work across a cluster of sites within the library and museum service. The postholder would be required to work to a shift pattern. More information on this can be found in the attached ‘Rota’ document.
Responsibilities
* Oversee the operational delivery and development of library and museum services and the visitor experience.
* Deliver effective frontline services for visitors and develop engagement with partner organisations and the community.
* Support and develop a team of staff, setting priorities to ensure visitors are central to service delivery.
* Develop relationships with internal and external partners to further develop the service offered to the community.
* Work across a cluster of sites within the library and museum service, as required by rotation of duties.
About You
* Demonstrable knowledge and experience of visitor experience.
* Excellent all-round communication skills.
* Ability to support and develop a team of staff and set priorities focused on the visitor experience.
* Desire and ability to develop relationships with internal and external partners to enhance the service for the community.
About Us
This is your opportunity to join us at an exciting time as we have strong ambitions for the borough. Bolton is a great place to work. We are a welcoming organisation that wants to contribute to a place where people feel active, connected and prosperous. We are passionate about improving the outcomes and experience of Bolton people. We want Bolton to be a vibrant place built on strong cohesive communities, successful businesses and healthy, engaged residents.
As an employer we offer rewards and benefits including discounts, exclusive gym membership prices and salary sacrifice schemes, a generous annual leave allowance, flexible work opportunities, access to a Pension Scheme, and a range of employee wellbeing and support services.
We reserve the right to close this advert prior to the closing date should sufficient applications be received.
Our Values are important to us, along with the job description/person specification and our Top Tips. Ready to apply? Click Apply and explain how you meet the points on the person specification.
Within Greater Manchester, local authorities have committed to improving employment opportunities for people with disabilities, care leavers, carers, and ex-military personnel. Please see greater.jobs for further information before you apply.
This post is a designated customer facing role under the fluency duty and requires a specified level of spoken English as per the person specification.
This organisation has signed up to the Greater Manchester Continuous Service Commitment. This recognises continuous or ‘unbroken’ service in any Greater Manchester local authority or NHS organisation that has signed the commitment, Transport for Greater Manchester, Greater Manchester Fire and Rescue Service or Greater Manchester Combined Authority, giving access to service-related benefits. Please see the home page of greater.jobs for more information.
For more information about working for Bolton Council, please see greater.jobs; for advice and support with your application, contact [emailprotected]
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