Walsall 01922 725445 | Telford 01952 601081
Customer Experience Advisor
Location: Warrington
Salary: £12.21 per hour
Tudor Employment Agency are currently seeking a highly organised and proactive Customer Experience Advisor to work for our client based in Warrington.
The ideal candidate will be responsible for general admin duties including maintaining records, coordinating meetings, and ensuring efficient communication across departments. This role is crucial to the smooth functioning of the organisation and offers opportunities for professional development in a dynamic environment.
Rate of pay: £12.21 per hour
Hours of work: Monday to Friday 8am-6pm
Key Responsibilities for the Customer Experience Advisor:
* Answering and recording all inbound calls and emails – ensuring resolutions are arranged and communicated effectively
* Always putting customers first and finding personalised solutions to meet their needs
* Building strong relationships with both internal and external customers to ensure we deliver the best service
* Constantly seeking ways to improve the customer experience and resolve any challenges they may face
* Keeping up-to-date records and adhering to data protection regulations to ensure customer confidentiality
* Supporting the business by promoting products and services to our customers
* Embracing a curious and proactive attitude to continuously develop knowledge and skills
* Working collaboratively with other teams to deliver timely resolutions for customers
* Achieving targeted growth and provide exceptional service
Key Skills for the Customer Experience Advisor:
* Proven ability to put the customer first, whether it’s face to face or on the phone
* An ability to take the time to truly listen to customers and understand their needs, ensuring effective communication
* Enjoy working as part of a team and thrive under pressure, with a flexible and can-do approach
* Use strong planning and organisational skills to deliver excellent service
* Show great interpersonal skills and pay attention to detail in everything we do
* Be proactive, adaptable, and always willing to go the extra mile for our customers
* Have a passion for personal and professional growth, and a commitment to exceeding expectations
* Be open to a broad range of activities and able to adapt to changing business needs
* Good attention to detail, speed of typing, and a friendly telephone manner are essential
* A basic understanding of business finance and customer profitability is important
* Be proficient in using Google Office Applications and able to learn new systems quickly
* Take initiative and have a genuine interest in going above and beyond for customers
* Possess relevant qualifications such as NVQ Level 2 in Customer Services and at least 5 GCSEs grade C or above including Maths and English
To apply for the Customer Experience Advisor vacancy or for further information, please contact our Commercial team on 01922 725445 extension 1003 or 1004 or submit your CV to commerical@tudoremployment.co.uk, quoting ref TEAVEOCSA/40
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