In this busy role, you'll be responsible for providing 1st line IT support to all Sustainable Energy First employees. You will be the first point of contact for IT-related queries, logging and prioritising tickets, and escalating complex problems to higher-level support teams if needed.
Regular tasks include but are not limited to:
* Responding to and resolving IT support requests via phone, email, or ticketing systems.
* Installing, configuring, and maintaining computer hardware, software, and peripherals.
* Troubleshooting network and connectivity issues.
* Managing user accounts, access permissions, and security settings.
* Ability to identify, analyse, and resolve hardware, software, and network issues.
* Able to diagnose and repair desktops, laptops, printers, and mobile devices.
* Good knowledge of cybersecurity best practices, access controls, and data protection.
* Experience with IT Service Management (ITSM) & Ticketing Systems.
* Ability to explain technical concepts clearly to non-technical users.
* Strong time management and prioritisation skills.
Salary: £31,000 per annum
Holidays: 25 days + bank holidays + your birthday off, increasing to 30 days on length of service
Hybrid working: must be able to commute to our Lytham office 2 days per week
*Please note: we are moving to Fulwood this Autumn
Flexible working: including the ability to bank up to 5 extra days off per year
Benefits include gym contribution, long service awards, private medical insurance, enhanced paternity/maternity leave, Simply Health scheme, and more.
Challenging work and development opportunities.
Inclusion and Belonging
We believe that diversity is more than a commitment; it’s at the heart of who we are. We aim to create an environment where everyone feels respected, valued, and empowered to bring their whole selves to work.
We celebrate different perspectives, backgrounds, and experiences because they make us stronger, bolder, and more imaginative. By fostering a culture of belonging, we provide a workplace where every voice is heard, and every individual can thrive.
Our culture is designed to bring out the best in our people. If this sounds like the right environment for you, we look forward to hearing from you!
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