Join to apply for the Delivery Director role at UK Home Office
Join to apply for the Delivery Director role at UK Home Office
This range is provided by UK Home Office. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Delivery Director – Digital Service, Migration and Borders Technology Portfolio, DDaT
Various locations:
Croydon, Glasgow, Manchester, Sheffield
A Civil Service Pension with an employer contribution of 28.97%
Job grade
SCS Pay Band 1
Contract type
Permanent
Business area
HO - Digital Data and Technology - Migration and Borders Technology Portfolio (MBTP)
The Delivery Director – Digital Service is a critical role within the Migration and Borders Technology Portfolio (MBTP) Senior Leadership Team and wider Home Office. As a digital professional working for the Digital Data and Technology (DDaT) function, this role supports transformation programmes and operational live service for a user base of 35,000+ Home Office Migration and Borders users, and public-facing services used by millions of migrants.
The Delivery Director – Digital Service is responsible for providing leadership and direction for digital products, engineering standards, live service and incident resolution, directing teams through all phases of the product life cycle. The role balances the business goals and user needs whilst ensuring reliable, high availability of digital services that support visa, border, immigration and asylum operations.
Key responsibilities
* Responsibility for c50 technology products, directing teams throughout the software delivery lifecycle to balance business goals with user needs and continuously improving our products and services.
* Lead on Test, Change & Release Management to deliver products and services that support a user base of 35,000+ Home Office users and public-facing services used by millions, in diverse business areas including Customer Services, Border Force and Immigration Enforcement.
* Act as Senor Responsible Owner for Strategic Route to Live, an engineering improvement initiative addressing delivery throughput by implementing standardized software engineering tools, data-driven processes, and strategic coordination in order to reduce cycle time, reduce defects and increase predictability.
* Lead on Service Lifecycle Orchestration, supporting Product ways of working to deliver high quality services. Service Lifecycle Orchestration plays a crucial role in overseeing and managing service activities, including governance and decision making, coordination and integration, strategic improvement initiatives, ensuring value for money and performance and reporting.
* Biometrics Capability Leadership, including for the MBTP Biometric Improvement Programme, and for Biometric Products including the Biometric Integration Messaging Service (BMS) and the Secure Real Time Platform (SRTP).
* Lead on the strategic relationship between MBTP Shared Applications Service (SAS) and the product management for MBTP products transferred to SAS, including IVACs, CLUE, HOF, HOPs, SIP, Asylum Casework (non-Atlas).
* Lead on the strategic relationship with Enterprise Services in relation to Service Architecture, Design and Introduction (SADI) and Service Management.
* Management of technical Platform and Integration products, including the Business Events Streaming Service (BESS) and the FBIS Integration Layer.
* Line Management of 16 civil servants, including 4 x G6s, leading, motivating, and inspiring them to deliver exemplar products and services, ensuring use of the most appropriate delivery frameworks and processes to drive optimal delivery.
* Budgetary accountability: c£41m for third party spend.
* Supplier management to ensure quality delivery and service and value for money.
The successful candidate will need to demonstrate their knowledge, experience, capability and behavioural approach to a high standard against the following key criteria:
* Having supported an organisation of similar size, complexity and scope in its transition or operation as an internal service provider.
* Great partnership skills: in particular, a track record of building highly effective partnerships with peers and stakeholders across large-scale organisations.
* Track record of running large scale operational digital services, with a large emphasis on availability, operational performance, test and release assurance and continual improvement.
* Exceptional leader of people, able to build high performing, passionate, delivery and service focused teams and support and coach managers to achieve optimum outcomes.
* Commercial management capability, with experience of establishing high performing third party partnerships that deliver value for money and service excellence.
Seniority level
* Seniority level
Director
Employment type
* Employment type
Full-time
Job function
* Job function
Information Technology and Management
* Industries
Government Administration
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