Overview
We are looking for a consultant with customer service experience to provide face to face IT support to our employees in our Tech Lounge based at Dunton, Essex. In this role you will be part of an energetic and motivated team providing support by completing triage, offering advice, teaching and developing solutions to common challenges with office products and capabilities. The aim is to improve end user productivity, improve employee satisfaction and contribute towards a 'vibrant' organization by empowering our employees and showcasing new and innovative products.
Responsibilities
* Direct Face-to-Face customer support for corporate issued desktop, laptop, and mobile devices as well as telecom services, email services, and all Digital Worker provided services.
* Provide walk-up and Deskside support for a given coverage area.
* Improve end user’s productivity by completing triage, offering advice, teaching and developing solutions to common challenges with office products and capabilities.
* Partner, as required, with members of a given team or other IT teams as appropriate to ensure problem resolution and, if necessary, root cause identification.
* Develop and maintain accurate support documentation.
* Identify potential escalations and proactively alert Tech Lounge Lead as needed.
* Provide ideas and solutions to prevent problems and support incidents from reoccurring that impact the areas of client computing support and overall employee productivity.
* A strong desire to continuously learn and share learnings with others.
* Overall, provide a world-class employee support experience with an exceptional emphasis on quality resolutions and customer support.
Qualifications & Key Skills
* 1-3 years in a corporate IT department providing end user support across a wide range of environments.
* Proven ability to work together with global IT teams, colleagues and partners.
* Excellent networking and relationship building skills.
* Process oriented with problem solving skills.
* Proficient in Microsoft Office applications, Mobility Devices and Windows operating systems.
* Experience with multiple infrastructure environments and understanding their relationships (e.g. operating system, hardware, data center, security, network, voice, mobile devices, end user and server/ web related applications).
* Bachelor’s degree in computer science, Business Administration, information Systems or another field with related work experience.
* Certifications: Hardware such as A+ or equivalent, Microsoft – MCSA Windows 7, 8 or 10, Network such as CCNA or CCNP.
Additional Information
The position reports functionally to the Tech Lounge Supervisor in the US with an in-country Supervisor responsible for all personnel items. A work rota is managed to ensure that coverage is provided for the full opening hours of the Lounge and an optional uniform (dress shirt and polo shirts) will be provided.
* A supportive, diverse and global team with a brilliant culture.
* Competitive compensation and benefits that includes up to 20 days’ vacation per year, various insurances like Term life and Business Travel insurance. These are apart from the statutory benefits applicable in the country. Employee benefits are regulated by an internal policy that contains full details regarding the entitlement and conditions for the benefits as per the law of the land.
* Great opportunities to make the role your own, upskill yourself and get involved with exciting projects.
* Total Wellbeing is our focus. Alongside your professional excellence, you join the likeminded colleagues to create a larger impact within the company and society at large in your chosen area of passion - CSR Council, Diversity Council, Women Connect, Sparks – Engagement Champion to name a few.
To know more about us visit – www.hcltech.com
For more information on how we process your personal data, please refer to HCLTech’s Candidate Data Privacy Notice.
Seniority level
* Associate
Employment type
* Contract
Job function
* Information Technology
Industries
* Information Services
Referrals increase your chances of interviewing at HCLTech by 2x
Get notified about new Support Technician jobs in Basildon, England, United Kingdom.
#J-18808-Ljbffr