As Customer Care Supervisor you will have your own company vehicle to travel around our projects to:
• Ensure that all work is to a high standard, delivering a great service to our clients.
• Be fully prepared for each job with the necessary tools, paint, supplies, etc so that work is carried out as efficiently as possible.
You will be able to
• Complete all the necessary information on work completed and raise if any follow up is required.
Maintain good communication with clients and our team.
• Answer any customer questions regarding the work being carried out and be aware of when to escalate points to the team.
About you
• Multi-trade background e.g. carpentry, tiling, painting and decorating, mastic, plastering, etc.
• Practical approach to resolving customer defects.
• Full, clean driving licence and residing within easy reach of our Northern Home Counties projects.
• Customer focused and wanting to deliver a high standard of service to our customers.
• Great communication skills.
• Good at planning out work and what equipment/supplies, etc is needed in advance.
• Friendly and professional approach.
• Proactive problem solver, using your initiative to find solutions.
• Confident IT skills and ideal if you have previous use of customer care software