Job overview
ICH understands the importance of ensuring good staff health and wellbeing, to individual and Trust success, and ultimately to positive patient outcomes and has invested significantly in its in-house OH Service.
The OH Customer Assistant provides frontline administrative and reception support, necessary for the delivery of a client-focused Occupational Health Service which promotes good customer service and effective working relationship with all service users, and the achievement of the departmental performance standards.
Rotating across the 3 sites OH Assistant will help to manage clinics, deal with wide-ranging customer enquiries, respond to duty desk enquiries including exposure incidents and infectious outbreaks, administer new starter health screening and ensures that referrals from man-agers are processed promptly.
Main duties of the job
1. Accountable for ensuring the delivery of efficient customer-focused administrative tasks to support the delivery of OH Services.
2. Work as member of a multi-disciplinary team undertaking wide-ranging administrative tasks, to ensure the provision of effective administrative systems and procedures, to support full-service delivery.
3. Adhere to relevant Service Processes, Trust Policies and Guidelines.
4. Develop and maintain excellent working relationships and communication channels with all stakeholders, business partners and service users, and liaise with them closely and in a timely manner.
5. Use IT functionality to ensure the collection and reporting of performance activity data and accurate clinical records.
Working for our organisation
At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.
Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You’ll get an experience like no other and will fast forward your career.
Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.
We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview.
Detailed job description and main responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.
For both overviews please view the Job Description attachment with the job advert.
Person specification
Education/ qualifications
Essential criteria
6. NVQ Level 2 or equivalent English language and mathematics
7. Evidence of continuing professional development
Experience
Essential criteria
8. Measurable experience of secretarial or administrative work
9. Experience of working in teams / multi-disciplinary environments
10. Workplace use of working with computerised systems and data. IT skills: Email and working with Microsoft Word, Excel and PowerPoint
Desirable criteria
11. Working within an NHS clinical setting
Skills/ knowledge/ abilities
Essential criteria
12. Basic understanding of NHS organisation, development and challenges
13. Communication / telephone skills
14. Computer literacy and basic ability to analyse
Communication skills
Essential criteria
15. Excellent communication skills - written English skills
Right to work
If you need sponsorship to work in the UK, please visit the Home Office website for information on sponsorship and visa status before you fill in your application form. Due to recent changes in the UK immigration rules which affect Skilled Worker Visas, Global Business Mobility, Higher Skill Level and Increased Salary Thresholds, please ensure that you are able to meet the requirements to live and work in the UK before applying. Further information about eligibility is available on
Please ensure you check your emails regularly as this is how we will communicate with you throughout the recruitment process. If you are shortlisted you will be contacted by email and text message (if you provide a mobile contact number).
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