Making a meaningful difference for our customers, every day
As a Customer Representative, you will make a real impact from day one.
You’ll be a key part of the branch team, supporting customers in person, over the phone and online. You’ll help with everyday transactions, answer queries, and guide customers towards banking services and digital tools that make managing their money easier. No two days are the same, and you’ll be trusted to adapt your approach to meet the needs of different customers and situations.
All 696 of our branches will remain open until at least 2030. We’re the last branch on the high street in 148 towns, so you play a local role for customers and communities.
We exist to do what’s right for customers - taking the time to listen, offering trusted guidance, and supporting people through everyday banking moments and life‑changing decisions.
Where you’ll be working
Branch: 22 Market Place, Thirsk, North Yorkshire, YO7 1LB, GB.
Role type: 12‑month Fixed Term Contract, part‑time (28 hours per week, Tuesday to Friday). If advertised as part‑time, salary will be pro rata.
Only candidates within a 45‑minute commute of the branch are eligible.
The branch closes to the public on Tuesdays; you will primarily support customers via phone savings line and optional banking support on those days.
Training lasts three weeks; no holiday during this period.
The extras you’ll get
* 25 days holiday per year, increasing to 30; up to 10 extra days available to purchase.
* Wellhub access for health and wellness.
* Up to 2 days of paid volunteering per year.
* Ongoing training and development.
* Annual performance‑related bonus.
* Private medical insurance.
* Competitive pension.
* Life assurance.
* Additional benefits through salary‑sacrifice scheme.
What you’ll be doing
* Welcome customers into the branch and understand their needs, offering friendly help with banking.
* Handle a range of transactions and queries accurately while keeping customer needs, security and fairness front of mind.
* Guide customers through banking products and services that suit them.
* Work closely with colleagues in a busy branch environment, supporting one another to deliver excellent customer service during peak times.
* Take responsibility for doing things the right way: follow processes, spot potential issues and raise concerns where necessary to protect customers and Nationwide.
* Help keep face‑to‑face banking meaningful and accessible on the high street.
About you
* Experience or passion for customer service is required; banking experience not necessary.
* Demonstrate pride in helping customers feel confident, supported and listened to, even when busy or complex.
* Show patience, empathy and strong people skills to understand customers’ banking needs.
* Comfortable working in a fast‑paced environment where priorities shift.
* Remain calm under pressure, adapt quickly and approach change positively.
* Confident in using technology and digitally savvy.
* Enjoy working as part of a high‑performing team and understand teamwork creates great customer experiences.
* Communicate clearly and naturally, guiding customers face‑to‑face, on the phone and through digital services.
* Take ownership to get things done, acting with care and integrity to protect customers and their money.
Job Info
* Job Identification 3529
* Apply before 06/05/2026, 10:55 PM
* Location 22 Market Place, Thirsk, North Yorkshire, YO7 1LB, GB
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