Patient Admissions Officer – Northern Ireland, Lisburn
Hybrid role at MusgraveHealthcare (part of the Medinet Group).
Key Responsibilities
* Contact patients to schedule pre-operative assessments, surgery dates and follow-up reviews.
* Serve as accessible liaison for patients, consultants and primary care providers, handling enquiries with professionalism and empathy.
* Accurately register and maintain patient electronic records.
* Generate and dispatch patient letters detailing admission times, locations, dates, and pre-procedure instructions.
* Monitor and update internal spreadsheets to track bookings, cancellations and capacity.
* Demonstrate flexibility and compassion, contributing ideas for service enhancements that improve patient satisfaction.
Qualifications and Skills
* Strong administrative and organisational skills with meticulous attention to detail.
* Excellent verbal and written communication, able to convey complex information clearly.
* Proven ability to manage multiple tasks and priorities in a fast-paced environment.
* Empathy and patience when dealing with patients and healthcare professionals.
* Proficiency with database or patient administration systems.
* Team player who thrives on delivering high-quality customer service.
What We Offer
Supportive, multidisciplinary team and a positive working environment; opportunity to contribute to service improvements and shape the patient journey.
Equality and Diversity
We are committed to an inclusive workplace where all employees are treated with respect and dignity. We do not tolerate discrimination or harassment on any grounds, including age, disability, gender, gender identity, marital status, pregnancy and maternity, race, religion or belief, and sexual orientation. All employees are expected to uphold these values and report any concerns.
Safeguarding
Safeguarding is fundamental to the success in all that we do. The organisation follows a Safer Recruitment process for all roles. Successful candidates will be subject to proportionate background, DBS, and reference checks as required. We are committed to safeguarding and promoting the welfare of all service users in line with statutory guidance, including the Mental Capacity Act 2005, ensuring that individuals are supported to make their own decisions wherever possible and that appropriate best interest decisions are made when required.
We welcome applications from anyone regardless of age, disability, gender, race or ethnic and national origins, religion or belief, or sexual orientation.
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