Our Automotive Service team is currently looking for a talented Technical Service Advisor for Barbados who will ensure all diagnostic, repair, and maintenance work is completed efficiently, safely, and to manufacturer standards. Key duties include supporting Technicians, validating job sheets and estimates, maintaining quality control, reviewing next-day jobs for correct packages and customer preapprovals, and liaising with customers when technical explanations on diagnostics or repairs are required.
Responsibilities include:
1. Job Management: Review upcoming jobs, load correct service packages to assist Service Advisors in securing customer preapprovals, and support accurate dispatching.
2. Quality Control: Conduct daily quality checks to maintain high workmanship standards.
3. Estimate Validation: Review and validate estimates to present to Technical Operations Lead and Service Advisors.
4. Technical Expertise & Development: Share technical updates, industry insights, and best practices with the team.
5. Dispatching Support: Assist in job allocation and workload distribution when necessary.
6. Technical Troubleshooting: Provide support on complex diagnostics and repairs.
7. Compliance & Safety: Ensure adherence to manufacturer policies, warranties, and safety regulations.
8. Customer Satisfaction: Focus on first-time-right repairs and timely job completion.
9. Technical Reporting: Prepare and submit reports to manufacturers.
10. Industry Knowledge: Stay updated on automotive trends and technology, sharing insights with the team.
11. Dispute Resolution: Address technician challenges and customer concerns professionally.
12. Hoist Inspection: Assist with overseeing the proper use, maintenance, and safety compliance of vehicle hoists.
13. Communication & Coordination: Prepare technical reports and keep Service Leads and Service Managers updated on progress, challenges, and performance.
14. Customer Service & Communication: Liaise directly with customers to explain technical findings and resolve disputes or concerns professionally.
Here, you will unlock your full potential with career opportunities and learning experiences. You'll work with cutting-edge technology, ground-breaking innovation, and forward-thinking colleagues. If you are highly driven with a can-do attitude, and you bring out the best in yourself and others, then join us to power new futures.
Qualifications:
* City & Guilds 1 and 2 or Advanced Diploma in Automotive Engineering or related qualifications.
* 5+ years' demonstrated experience in the automotive industry.
* Expertise in vehicle repairs and maintenance, with an understanding of mechanical, electrical, and hydraulic systems.
* Proficiency in using computers, diagnostic tools, and repair software.
* Valid driver's license and clean driving record.
* Great team player with good communication skills.
* Ability to work in a fast-paced environment and meet deadlines.
* High level of attention to detail and commitment to quality standards.
Inchcape is the leading global automotive distributor operating in more than 40 markets. We partner with some of the biggest brands in the business to power better mobility today and in the future.
Our diverse global team of over 20,000 talented people fosters an inclusive and collaborative culture, championing a brilliant experience for our customers and partners. We're a dynamic and fast-growing business, dedicated to shaping a successful and sustainable future for the industry.
At Inchcape Americas, we are committed to building a diverse, inclusive, and authentic workplace. Inchcape is for everyone. If you are enthusiastic about this role and share our values of delivering great experiences through innovative thinking and working better together, we invite you to apply. We support diversity and inclusion in all its forms, without discrimination based on age, gender, sexual orientation, nationality, religion, or disability.
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