Job title
B&Q TradePoint Customer Advisor Apprentice
Job details
* Posting date: 09 September 2025
* Salary: £248.4 per week
* Hours: Full time
* Closing date: 09 October 2025
* Location: RM11 1PY
* Remote working: On-site only
* Company: Lifetime Training
* Job type: Apprenticeship
* Job reference: VA/245587-37853
Summary
As part of a great team, you\'ll be valued for who you are. We\'re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.
As a Customer Advisor, you will be working towards the Level 2 Customer Service Practitioner Level 2, alongside your daily roles and responsibilities.
Responsibilities
* Understanding our traders: Identify the key difference between trade and retail customers and engage with them accordingly.
* Take ownership of TradePoint members, understand their needs, and always do the best for them.
* Through conversation and ownership, understand their business needs.
* Deliver the four priorities daily (Service, Member, Tools, Set up).
* Marketing consent: Clearly understand the benefits for TradePoint members to give marketing consent and gain their consent.
* Recruitment: Understand requirements for new members to join TradePoint and implement these during recruitment; confidently discuss the TradePoint proposition with new potential members.
* Set Up: Create a clear, tidy and simple shopping journey for members; operate consistently to the current trading and POS plan.
* Service: Serve TradePoint members in a friendly manner, ensuring they leave with what they need; engage in conversation to build stronger relationships; understand member needs to recommend best products and services.
Benefits
* UK Notional hourly rate £12.71 per hour
* An award-winning pension scheme
* ShareSave options
* 6.6 weeks holiday
* Employee Assistance Programme
* Shopping discounts
* Colleague wellbeing benefits
Additional information
We recognise wellness means different things to different people and offer a great range of benefits to help colleagues be at their best.
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