Job title - Admin Assistant (MATERNITY COVER - 9-12 months fixed term) April/May 2026 - February 2027 Salary - £26,437 per annum Hours - Full-time 40 hours per week Monday – Friday (8am – 5pm) 1:4 Saturday morning Reception duties (8am – 1pm) with TOIL We have an exciting opportunity for an Admin Assistant to join the client care team at Wicstun Vets and assist with the day to day of our busy 24-hour hospital, and two branch surgeries. Your role and responsibilities You must be able to work as part of a team as well as independently in supporting our clients, patients, and clinical teams in our busy practices. This is a rewarding and challenging role that will require teamwork and dedication. This is an exciting time to join Wicstun Vets - joining the support team will allow you to work within an exceptional team - ensuring our patients receive the best possible care. Responsibilities (but not limited to): To work as part of a team as well as independently supporting our clients, patients, and clinical teams in our busy group. Answering telephones and diverting or taking messages ensuring prompt delivery and accurate details. Monitoring practice email and directing enquiries to the relevant department Accurately inputting patient data to the computer system as required Dealing with all general enquiries, explaining procedures in place and making new and follow up appointments. Advising clients of relevant charges, taking payments and providing receipts and invoices where applicable. Contact clients via phone, email, and written correspondence to chase overdue payments. Resolve billing issues or disputes professionally and compassionately Maintain accurate records of all communications with clients Holiday/sickness cover for the Client Care Team including reception duties What kind of person you need to be: Experience in a veterinary administrative role is desirable Be highly organised and with the ability to prioritise along with problem solving skills Excellent communication skills including difficult conversations Experience of working under pressure Possess sound decision-making skills and ability to work under own initiative Have a professional, polite, assertive telephone manner Excellent written communication skills Benefits: 5 weeks holiday bank holidays Additional paid day off to celebrate your birthday Enhanced equal family leave Enhanced sickness policy Extensive learning and development programmes Progression opportunities Staff discount schemes Recruitment reward scheme Wellness package, including; Employee Assistance Programme (EAP) Gym membership discount Cycle2Work scheme Eye care vouchers Flu vaccine voucher Wicstun Vets - With an excellent support team in place, you’ll be able to concentrate on what you do best in a friendly and supportive practice. Wicstun Vets is part of Linnaeus and Mars Veterinary Health, the largest family-owned veterinary company in the world. Being privately owned, we can truly be driven by our purpose, to create a better world, and think long-term as opposed to being focused solely on short-term profits. At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. Our Associates are over 6000 strong and empowered to speak up, step up and deliver quality services. You’ll have access to a huge network of specialists, worldwide development opportunities and an easily accessible, comprehensive wellbeing package that prioritises your physical and mental health, allowing you to focus on what you do best – care for pets. We are committed to fostering a culture that is inclusive and diverse, we care about you and want you to be authentic, with everything you need to perform at your best. We are all individual but two important things bring us together: a commitment to excellence and our passion to achieve our purpose. All applications with the relevant skills and qualifications will be carefully considered. If you need any support in completing your application or simply want to find out more about Wicstun Vets, Linnaeus or the role, please contact our Talent Acquisition team at careers@linnaeusgroup.co.uk. LI-OH1 LI-Onsite Salary Value: £26,437 per annum;