About the role
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Responsibilities
* Serve our customers efficiently, both on the shop floor and at service points.
* Keep the store clean and tidy, ensuring that our shelves are always stocked with product.
* Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities.
* Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to the store.
* Build expert product knowledge to sell and recommend our products and services.
* Utilise all digital tools and communication channels to deliver for the customer every time.
Teamwork & Flexibility
* Work hard and go above and beyond every day, rolling sleeves up when necessary.
* Adapt to changing demands in various areas of the store seamlessly.
* Support and respect colleagues and the local community to create an inclusive store environment.
Qualifications & Skills
* High levels of customer service.
* Committed to delivering excellent work with great attention to detail.
* Open to and acts upon feedback, asking for it regularly.
* Takes accountability for planning and managing own workload efficiently.
* Strong communication skills.
* Adaptable to changing situations.
* Builds positive relationships by being a good listener.
* Good level of digital capability.
Benefits & Development
* Digital training through Sparks App and in-store devices.
* Opportunities to grow in the retail industry and lead the digital era.
Equality & Inclusion
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
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