Job Title: Ecommerce Customer Service / Parts Advisor Location: Woolston, Warrington, WA1 4RW – role is based from their site in Woolston Monday to Friday Salary: £28,600 33 days holiday (Including bank holidays), Life Assurance, pension, and other great Company benefits. The role is Full Time and Permanent This role is office based in Woolston, Warrington, there is no option for home working. Our client is an independent car dealer group that operates a network of 61 car dealership sites in the UK and the channel islands. They are one of the Top 25 Sunday Times best big companies to work for. Our client is actively looking for an Ecommerce Customer Service / Parts Advisor with a passion for providing excellent service to their e-commerce team as part of their Parts Plus Distribution Centre in Warrington. Your primary role will be to deliver first-class customer service to current, prospective, and new customers via all forms of online customer engagement. You will enjoy working closely with key members of the e-commerce and operations teams in a rapidly growing business unit. Role & Responsibilities: • Deliver outstanding customer service by answering customer queries primarily via e-mail, live chat, telephone and online channels. • Resolving customer queries received through our client's eBay, Amazon, and e-commerce webshops. • Resolving and processing returns, exchanges, and discrepancies in a timely manner. • Communicate with couriers with outbound/lost/damaged in-transit shipments. • Coordinate orders on internal/external systems. • Coordinate with external e-commerce partners. Attributes: • Computer Skills - Microsoft Outlook and Excel, Zendesk, eBay, and Amazon Seller Central experience desired but not essential. • Excellent customer service skills. • Excellent attention to detail. • Ability to prioritize, multitask and react quickly to urgent inquiries. • Ability to communicate well with all internal departments. • Professional email and telephone manner. • Confidence to speak to a wide range of customers. • An interest or knowledge of vehicle car parts is desired. • Technical experience with e-commerce platforms (desired but not essential). Together with their generous rewards and structured approach to training and development, our client offers real job security and every opportunity to progress. So if you looking for a career, please apply online. In addition to receiving a competitive salary, for the right candidate, this position will offer: • Industry-leading package. • 33 days annual leave (including bank holidays) in addition to an annual leave purchase & sale scheme. • Pension Scheme & Life Assurance. • company vehicle purchase scheme. • Discount on Service, Bodyshop, and Parts. • 1 day each year to volunteer for a charity of your choice. • Cycle to work purchase scheme. • Access to the Perks at Work discount website. Please only apply for this role if you are fine to travel to Woolston, Warrington, Monday to Friday, there is no option for home working for this role. So candidates will need to drive or get to the site in public transport. To apply for this role please submit your full and up-to-date CV to Jonathan Sweasey at Pybus Recruitment on email: js1@pybusrecruitment.co.uk or call: 0191 8237799 Requirements • Computer Skills - Microsoft Outlook and Excel, Zendesk, eBay, and Amazon Seller Central experience desired but not essential. • Excellent customer service skills. • Excellent attention to detail. • Ability to prioritize, multitask and react quickly to urgent inquiries. • Ability to communicate well with all internal departments. • Professional email and telephone manner. • Confidence to speak to a wide range of customers. • An interest or knowledge of vehicle car parts is desired. • Technical experience with e-commerce platforms (desired but not essential). Benefits • Industry-leading package. • 33 days annual leave (including bank holidays) in addition to an annual leave purchase & sale scheme. • Pension Scheme & Life Assurance. • company vehicle purchase scheme. • Discount on Service, Bodyshop, and Parts. • 1 day each year to volunteer for a charity of your choice. • Cycle to work purchase scheme. • Access to the Perks at Work discount website.