Our clients are part of an International shipping organisation with offices overseas and offers global Logistics solutions Worldwide. They are currently looking for an Ocean Export Customer Service Coordinator to join their team at their offices based near Romford.
The purpose of the role: To provide excellent customer service whilst helping to manage the export process. The role will be working on FCL export shipments.
Duties will include:
· Responding to calls and emails from customers
· Opening files and put booking on the in house system
· Liaison with Shipping Line to place booking
· Send confirmation to customers and update the system
· Liaise with export documentation department to ensure everything was in place
· Liaison with overseas offices/agents
· Organise collections where necessary
· Deal with any queries or problems that may arise
· Dealing with any queries or problems that may arise.
Hours of work are 0900 to 17.00 Monday to Friday
Salary £26/30k negotiable depending on experience
Requirements
To be successful for the role you will ideally have some experience of working with a shipping, freight or logistics organisation ideally within sea freight exports. You will have good customer service skills and be able to work in a small team.
Benefits
25 days holiday plus bank holiday
Onsite parking