Role Profile
Job Title: Assistant Manager
Function/Department: Retail
Reporting To: Shop Manager
Location: Gloucester
Role Purpose and Key Responsibilities
Role Purpose
You will be responsible and accountable for the shop and the team in the absence of the Shop Manager. This includes operating and running the shop, managing the team effectively, and ensuring high standards are maintained throughout the day. The role involves assisting the Shop Manager and team with the smooth running of the store, accepting and paying out bets, and delivering excellent customer service. You will also be responsible for opening and closing the business and managing shop operations in the absence of the Shop Manager.
Key Responsibilities
* Support the Shop Manager with the day-to-day running of the shop and team.
* Lead the shop operation and team in the absence of the Shop Manager, including:
* Opening and closing the shop
* Managing and guiding the Shop Team
* Cash management procedures
* Managing and utilizing the company Time and Attendance system, ensuring adherence from the team
* Lead by example to maintain shop presentation standards.
* Encourage open communication and idea sharing among colleagues.
* Focus on shop results to identify opportunities and motivate the team to high standards.
* Provide outstanding customer experience and guide the team to deliver excellent service.
* Accept bets accurately through multiple channels, including betting terminals and EPOS systems.
* Act as a Brand Ambassador, introducing customers to the multi-channel/digital journey.
* Ensure adherence to operational procedures, including cash management and security.
* Follow Social Responsibility duties.
Knowledge, Skills, and Experience
Essential Skills and Experience
* Confidently lead and inspire a team.
* Build strong working relationships with colleagues.
* Operate with trust and integrity, setting an example for others.
* Excellent communication skills, providing clear guidance and feedback.
* Adaptability and leadership in implementing new ideas.
* Problem-solving and creative thinking abilities.
* Energy and drive for personal and team development.
* Customer service orientation.
* Enthusiastic and personable approach.
* Interest in the sporting industry/events and ability to build rapport with customers.
* Ambitious and driven to progress within the company.
Desirable Skills and Experience
* At least 1 year of Assistant Manager/Supervisor retail experience.
* Industry experience is welcomed but not essential; full training will be provided to expand knowledge in sports and betting.
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