Accelerate Personnel are currently recruiting for an exciting new job role for our client who are seeking a Transport Manager to join their team.
Responsibilities for this role will involve overseeing all transport operations to ensure the efficient and timely delivery of goods, while consistently delivering a high standard of customer service.
Key Responsibilities:
1. Vehicle Management & Equipment
•Coordinate and supervise daily vehicle inspections
•Plan and manage routine maintenance, servicing, and MOT schedules
•Respond to and resolve vehicle breakdowns and repair requirements
•Procure and maintain driver tools and operational equipment
•Manage fuel cards, vehicle tracking systems, and AdBlue stock levels
•Oversee regular vehicle cleaning and upkeep
2. Delivery & Transport Processes
•Analyse and monitor delivery costs to ensure efficiency
•Review and optimise delivery methods and operational processes
3. Team Leadership & People Management
•Lead and manage the delivery and logistics office teams
•Conduct regular one-to-one meetings and performance reviews
•Manage staff scheduling, holidays, and absences
•Deliver on-the-job training and monitor performance standards
•Ensure compliance checks are completed (e.g. DBS where required)
•Provide out-of-hours support for driver queries when necessary
•Recruit, on board, coach, and motivate team members
•Coordinate agency drivers and porters as required
4. Project Management (Large-Scale Deliveries)
•Plan and deliver end-to-end logistics for complex delivery and installation projects
•Prepare and brief delivery teams ahead of project execution
•Attend sites as required to oversee project initiation and delivery
•Act as the primary point of contact for subcontractors and clients
•Monitor project progress, resolve issues, and ensure adherence to timelines and budgets
•Conduct final quality checks to ensure successful completion
•Develop detailed project plans covering delivery and installation phases
5. Daily Delivery Operations
•Supervise drivers and monitor delivery routes in real time
•Maintain clear communication with drivers and customers regarding updates or issues
•Ensure customer expectations are consistently met or exceeded
•Manage budgets, timelines, and resource allocation effectively
•Identify operational risks and implement mitigation strategies
•Continuously improve delivery methods and processes
6. Customer Service & Issue Resolution
•Handle customer queries, issues, and complaints in a professional manner
•Troubleshoot and resolve transport-related challenges in a live operational environment
What Accelerate Personnel can offer:
•Company pension
•Employee discounts
•Discounted or free food
•On-site canteen
•Weekly Pay
•Flexible working hours
To apply, please contact Katie, Charley or Melanie at Accelerate Personnel or apply below.
Accelerate Personnel acting as an employment business
Keywords
TRANSPORT MANAGER, JOBS, NORFOLK, WORK, MANAGEMENT, PROJECT MANAGEMENT, TEAM LEADERSHIP, DAILY DELIVERY, CUSTOMER SERVICE, PROBLEM SOLVING, LEADERSHIP, FULL TIME, PERMANENT, JOB, WORK, FULL TIME