Main area Coordination of Palliative Care in the Staffordshire Community Grade NHS AfC: Band 3 Contract Permanent: Full Time, 5 days over 7, 365 days a year Hours Full time - 37.5 hours per week (37.5 hours, 5 days over 7, service operates 365 days per year) Job ref 301-SB-26-7798515
Employer Midlands Partnership University NHS Foundation Trust Employer type NHS Site Palliative Care Coordination Centre, C/O Oak Ward, Bradwell Hospital Town Newcastle under Lyme Salary £24,937 - £26,598 per annum Salary period Yearly Closing 03/03/2026 23:59
Palliative Care Support Officer
NHS AfC: Band 3
Job overview
This role is not eligible for visa sponsorship. If it is identified that you require sponsorship to undertake this role your application may be withdrawn
Job overview
Do you want to help patients at the end of their life?
Do you want the satisfaction of a job well done?
Take a look at the Palliative Care Support Officer post at the Palliative Care Coordination Centre.
When you think of Palliative Care, you may think of providing direct care to patients. This is very important but equally important are the administrative staff that directly support this work.
Our Palliative Care Support Officers work with Hospices, Hospitals, Community staff, care providers and Nursing Homes to make sure our patients get the care they need when they need it.
The Palliative Care Coordination Centre needs people with excellent administrative, communication skills and the ability to think on their feet to support patients and their families to stay at home or get home if they are in hospital.
We are expanding and developing the team and this is an ideal time to be part of and influence the development of palliative care within Staffordshire.
We pride ourselves on our supportive team.
The post will be full time (37.5 hours) per week working 5 days over 7 days, 365 days a year. but part time hours are possible
Our team is based at Bradwell Hospital alongside our other services.
Main duties of the job
Main duties of the job
See Job Description attached
The post holder will be an individual experienced in administrative duties, comfortable and effective in working with service users and partner organisations.
This role will support and encourage teams to provide high quality seamless palliative and end of life care provision. The post holder will support in the coordination of care for service users and service providers across Staffordshire. This will include leading from an administrative capacity on the coordination of the provision of care in the community or care home processing applications for The End-of-Life Home Care Pathway under the supervision of the clinical team for clinical matters.
This will also include supporting with the coordination of the patient journey through the end of life to death and beyond by helping to ensure the correct elements are in place to support in the delivery of the patient’s wishes by all appropriate means.
Working for our organisation
By joining Team MPFT, you will be helping your communities and in return for this, we will support you by;
* Supporting your career development and progression
* Generous maternity, paternity and adoption leave
* Options for flexible working
* Up to 27 days annual leave (increasing with service up to 33 days) and the opportunity to purchase additional leave
* Extensive Health and Wellbeing support and resources
* If you work in our community teams, we pay for your time travelling between patients
* Lease car if you complete more than 500 business miles per annum, fully insured and maintained (including tyres), mileage paid at lease car rate
* Salary sacrifice car - fully insured and maintained (including tyres), your gross pay is reduced by the cost of the vehicle before tax, NI and pension deductions are calculated, milage paid at business rate s
* Salary sacrifice bikes up to £2k
* Free car parking at all trust sites
* Free flu vaccinations every year
* Citizens Advice support linked with a Hardship Fund for one off additional support up to £250 (if the criteria is met)
And more. We are proud to be a diverse and inclusive organisation and there is a choice of staff networks that help you meet like-minded people.
Detailed job description and main responsibilities
See Job description attached
To be the main point of contact for the multi-disciplinary team for enquiries and referrals, filtering telephone calls or redirecting from members of the public or other agencies. Accurately record messages using electronic systems ensuring effective communication within the team, organisations and partners ensuring they are dealt with safely and effectively and disseminating work as necessary.
Person specification
* GCSE English and Maths grade C or above or equivalent experience.
* IT qualification equivalent, i.e. ECDL/CLAIT or equivalent work experience to the competency level of ECDL (base profile)
* Level 3 Diploma/NVQ in a relevant subject matter such as customer service/business administration or equivalent knowledge gained through experience
* Experience of using computer based information systems in an office environment
* Understanding of the Palliative Care Coordination Centre
Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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