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Location: Westerham - TN16
This is a Permanent, Full Time vacancy that will close in 23 days at 23:59 BST.
The vacancy
We are looking for an
Infrastructure Engineer & Support Specialist
Salary: Competitive
Location: Westerham - TN16
This is a Permanent, Full Time vacancy that will close in 23 days at 23:59 BST.
The vacancy
We are looking for an Infrastructure Engineer & Support Specialist to join our IT team based at our Westerham site. This a permanent, full time, on-site position.
You’ll work closely with business stakeholders to deliver projects, support end-users, and ensure the smooth running of our networks, servers, and key technology platforms. This is a hands-on role where no two days are the same – from providing 1st and 2nd line support, to managing infrastructure, to driving forward key improvements across our systems.
What You’ll Be Doing
* Supporting all IT Infrastructure, Networks, and Operations across the EMEAA business.
* Managing IT assets, including building equipment to required standards.
* Providing 1st and 2nd line technical support to end-users, resolving hardware, software, and network issues.
* Troubleshooting across multiple operating systems (Windows, Linux, macOS).
* Assisting with employee onboarding (workstation setup, email configuration, training).
* Supporting cloud-based services and business-critical applications.
* Deploying software updates and patches.
* Documenting solutions and maintaining knowledge bases for improved support.
* Designing, deploying, configuring, and maintaining infrastructure (servers, networks, storage, cloud environments).
* Managing virtualised environments and ensuring system performance.
* Keeping systems secure with regular patches and updates.
* Escalating complex issues to senior teams when required.
What You’ll Already Have
* Microsoft Server Certification (installation, Active Directory, remote admin, security).
* Knowledge of Network Switching fundamentals.
* Strong experience with Windows OS (10/11) and the Microsoft 365 Suite.
* Troubleshooting skills across hardware, software, networking, and cloud.
* Experience administering Windows, Linux, and macOS.
* Familiarity with ticketing systems (JIRA, ServiceNow) and ITSM/ITIL practices.
* Knowledge of monitoring tools (Nagios, Zabbix, Prometheus).
* Experience with Active Directory, Group Policy, LDAP, SCCM, Intune.
* Strong knowledge of VLANs, Firewalls, Fortinet, V-Center, Backup solutions, Phone systems, Print Server, and Anti-virus.
* Excellent problem-solving, listening, and multitasking skills.
* Calm under pressure with strong teamwork and communication abilities.
* Degree in Computer Science (or related field) with 5+ years’ IT infrastructure experience.
Our Core Competencies
* Cultivates Innovation – Always remain curious.
* Active Learner – Grow your capability at every opportunity.
* Collaborates – Share skills and knowledge across teams.
* Plans and Aligns – Keep work purposeful and relevant.
Our Purpose & Behaviours
* We Think Big, Learn Fast
* We Work It Together
* We Make The Hard Call
Why Join Us?
We reward not just the results but the positive impact you make along the way. With a pay-for-performance culture, we value curiosity, collaboration, and the drive to keep improving.
The Benefits
* 33 days holiday (inclusive of Bank Holidays) – pro-rata for part-time
* Annual Incentive Plan Bonus
* Employee Assistance Programme
* Life Assurance & Pension Plan
* Health & Wellbeing Programme (including health cash plan)
* High Street Reward Scheme & Refer a Friend Programme
* Free Parking & Eye Care support
* Flexible working model
* Employee Recognition Programme
Our Hiring Process
* Initial discussion with our Resourcing Team.
* On-site interview process (1–2 stages depending on role).
* Successful candidates will be notified, and start dates confirmed.
If you haven’t heard from us within 4 weeks, please consider your application unsuccessful.
Please note – we are unable to offer sponsorship on this role.
This is an excellent opportunity to make a real impact in a fast-moving, international business. If you’re a hands-on, solutions-focused IT professional with strong infrastructure and support expertise, we’d love to hear from you.
Who We Are
Fortune Brands Innovations are a US-based company, listed on the New York Stock Exchange, that owns and develops a dynamic portfolio of brands for homes worldwide. Our specialist kitchen and bathroom division, Fortune Brands Water Innovations, is made up of leading luxury British brands, Shaws, Perrin & Rowe and Victoria + Albert, plus Riobel from Canada. We market these together under the House of Rohl name.
In addition, Aqualisa completes our portfolio with its market-leading digital showering technology.
Our brands are united by a belief in design, innovation and craftmanship, leading to beautiful and high-quality products.
With manufacturing sites throughout the UK, and a House of Rohl showroom at the Design Centre in London, we currently employ over 600 people, dedicated to delivering excellent products and service throughout our supply chain. A new multi-million pound state-of-the-art facility at the i54 Business Park in Wolverhampton will be completed later this year, generating exciting new opportunities across the business as we continue to grow.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Information Technology
* Industries
Technology, Information and Internet and IT Services and IT Consulting
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