Deputy Head Housekeeper
Staffordshire
Set within a magnificent Grade II listed country house, Hoar Cross Hall is one of the UK's most iconic luxury spa hotels.
Known for our exceptional standards, attention to detail and warm hospitality, we are proud to create unforgettable experiences for every guest and a supportive, inspiring environment for our teams.
We are now seeking an experienced and passionate Deputy Head Housekeeper to support the leadership of our Housekeeping department and help uphold the impeccable standards that define Hoar Cross Hall.
The Role
Working closely with the Head Housekeeper, you will be instrumental in the smooth, day-to‑day operation of the department.
You will lead by example on the floor, motivate and develop the team, and ensure our guest bedrooms and public areas consistently reflect the luxury of our surroundings.
This is a hands‑on leadership role, ideal for someone who takes genuine pride in presentation, thrives in a high‑end environment and understands the importance of detail in luxury hospitality.
Key Responsibilities
* Supporting the leadership and daily management of the Housekeeping team
* Allocating workloads and supervising room attendants, linen porters, PA cleaners and supervisors
* Carrying out detailed inspections of bedrooms, arrivals, departures and public areas
* Ensuring maintenance issues are promptly reported and followed up
* Assisting with recruitment, inductions and ongoing training of team members
* Overseeing payroll checks, daily figures and absence records
* Managing lost property in line with company procedures
* Supporting audits, stock control and equipment checks
* Maintaining exceptional standards of health & safety, COSHH and fire compliance
* Liaising closely with Front Office to ensure accurate room status and guest satisfaction
About You
* Have proven experience in a supervisory or deputy housekeeping role within a hotel or luxury environment
* Be a natural leader who inspires pride, professionalism and teamwork
* Have exceptional attention to detail and organisational skills
* Be calm, confident and professional in a fast‑paced setting
* Be immaculately presented, reliable and discreet
* Be passionate about delivering outstanding standards and guest experiences
Right to Work
Applicants must already have the right to work in the UK.
Please note that visa sponsorship is not available for this role.
Additional Information
* 40 hours per week - as required
* Working 5 out of 7 days
Why Join Hoar Cross Hall
* Work in a stunning, historic estate with a commitment to excellence in hospitality
* Be part of an iconic luxury spa hotel with a strong heritage and reputation
* Work within a supportive leadership team that values development and progression
* Complimentary use of the leisure and spa facilities
* Free lunch from our staff canteen
* Complimentary Spa Day at Eden Hall on work anniversaries
* Employee Benefits Program
* Free Parking
* Discount on overnight stays and spa days
* 30% discount on food and drink
* Excellent Induction and training programme
* Opportunities for professional development and career advancement
* A positive, professional workplace where quality and people matter
At Hoar Cross Hall, we believe luxury is created through people who care deeply about what they do.
If you share our passion for excellence and are ready to take the next step in your housekeeping career, we would love to hear from you.
People say you can't choose your family, well we choose you to be part of ours.
Deputy Head Housekeeper Staffordshire • Burntwood, Staffordshire, United Kingdom
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