To support and assist the Food Production Supervisor and Food Production Manager in the production of a high quality meals at Darlington Memorial Hospital and to ensure that high quality standards are met at all times Comply with HACCP procedures set within the Catering Department To follow the policies and procedures laid down by the catering services in the day to day operational management of food production and to ensure a high quality and cost effective service To ensure that food safety and allergen regulations are adhered to at all times. Co-operating with other members of the CPU Catering Team to maintain and improve the present high standard of catering service, for staff and visitors and external contracts To deal effectively and courteously with colleagues, patients and staff throughout the organisation and members of the public and to deal with customer complaints and concerns with a high level of customer service and passing these onto your supervisor to deal with or for information Initially deal with any complaints / comments regarding the service in a courteous manner from Trust staff or patients. Work in a safe manner so that no other persons are put at risk whilst completing the required duties.