Who are we
Newly opening Dallas Burston Polo Club is an exquisite destination of 600 acres nestled in the heart of Warwickshire, offering a unique blend of luxury, leisure, and equestrian excellence. With state-of-the-art facilities, including world‑class polo grounds overlooked by a 41 bedroom luxurious hotel, we strive to provide an unparalleled experience for our guests.
Role Responsibilities
The Guest Service Manager will be an integral part of the pre and post‑opening team and the day‑to‑day running and expansion thereafter. As the Guest Service Manager, your responsibilities will include:
* Managing the day‑to‑day operations of the front office, ensuring seamless check‑in and check‑out processes.
* Supervising the front office team, providing guidance, training, and support as needed.
* Resolving guest concerns and issues promptly, ensuring guest satisfaction.
* Overseeing the reservation system, managing room assignments, and maximising room revenue.
* Maintaining accurate guest accounts, billing and financial transactions.
* Monitoring and maintaining the cleanliness and organisation of the front desk area.
* Coordinating with other hotel departments to ensure a smooth flow of information and guest services.
* Preparing and analysing reports related to front office operations.
* Implementing and enforcing hotel policies and procedures to maintain high standards of service.
* Developing and nurturing a positive and efficient working environment for the front office team.
Key Requirements
To be successful in this role, you should possess:
* Customer service experience, with a strong commitment to delivering exceptional service.
* Exceptional attention to detail and organisational skills.
* IT proficiency, including knowledge of hotel management systems and standard office software.
* Excellent communication skills, both verbal and written.
* Qualifications in hospitality management or a related field (essential).
* Previous experience in front office or hotel management (desirable).
Benefits
* Competitive salary
* Excellent on‑going support, training and development
* 28 days holiday including Bank Holidays per annum
* Stakeholder Pension entitlement
* Discounted hotel room rates for you, your friends and family
* On‑going incentives and rewards
* Opportunities for professional growth and development
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