Role: Customer Service Executive
Contract: Permanent
Location: Shirley Solihull B90
Salary: To be discussed dependent on experience
Benefits: Monthly commission, 25 days holiday plus Bank Holidays and free onsite parking
We are working on behalf of an award winning and thriving organisation who is seeking to recruit an experienced Customer Service Executive. As a Customer Service Executive, you will be joining their fast-paced Customer Service team of 5.
This is a full-time office based position working Monday to Friday 9am until 5.30pm.
The successful candidate will have a proven background in customer focused roles, with high levels of attention to detail when processing administrative tasks.
Role and responsibilities:
* As a Customer Service Executive, you will be responsible for handling customer and supplier queries received daily by phone, email and portal promptly
* Accurately process customer rental bookings to meet their needs efficiently by sourcing suitable cars, vans or HGVs in line with customer needs
* Accurately manage the customer rental platform
* Build strong working relationships with clients, suppliers and colleagues
* Act as a point of escalation for customer queries
* Accurately processing vehicle administration such as fines / damage / tax and MOTs
* Validate, cross-check and authorise invoices received by suppliers
* Ensure all data and administration records are correctly processed and up to date in adherence to compliance procedures
* Daily use of internal CRMs and Microsoft packages such as Excel
* Work to achieve targets and company objectives
* General administrative duties as required
Skills and experience required:
* Proven work history as a Team Administrator, Customer Service Executive, Customer Service Administrator role is essential
* Excellent verbal and written communication skills is essential
* Strong eye for detail to accurately process data is essential
* Positive and enthusiastic mentality
* Customer focused approach
* Excellent organisational and planning skills
Benefits:
* Monthly commission
* 25 days holiday
* 5% pension scheme
* Automotive benefits relating to MOTs and breakdowns
* Modern office environment
* Free parking available onsite
If you have the relevant skills and experience, and actively seeking a new Customer Service role with an award winning company then please apply today