CUSTOMER SERVICES - IT’S A PEOPLE THING
Are you someone who can start a conversation in an empty room? One of those people who always manages to get things done, no matter how much there is to do? If the answer is yes, there’s a place in our Customer Service team for you.
It’s not about what you know. It’s who you are. As a Hire Controller, you’ll be doing one of the most important jobs in our business—looking after our customers. This involves building relationships, understanding their needs, and helping them do it better.
In this role, you'll be responsible for delivering a best-in-class service, using your product knowledge and expertise to maximize upselling opportunities. Your day-to-day activities will include communicating with customers via telephone, email, and website requests. You’ll manage orders from enquiry to post-hire feedback, taking ownership of the customer journey and fostering relationships with regular clients. You’ll need to think quickly and use your initiative to ensure we provide the best experience and continually improve our service.
This is an excellent opportunity for individuals from a customer service background, preferably with industry experience, who want to see the tangible impact of their work in a dynamic, operational, and service-focused environment.
What do we offer? You will join a highly successful FTSE100 company, the UK’s largest equipment rental provider. Our benefits include a flexible rewards package with generous holiday allowance (including options to buy and sell leave), life assurance, retail discounts, employee recognition awards, and a comprehensive company pension scheme.
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