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Technical Claims Manager, nationwide, uk
Client:
PRO GLOBAL
Location:
nationwide, uk, United Kingdom
Job Category:
Other
-
EU work permit required:
Yes
Job Reference:
12d77aaf2284
Job Views:
4
Posted:
29.04.2025
Expiry Date:
13.06.2025
Job Description:
Pro currently has an exciting opportunity for a Technical Claims Manager to join our Legacy claims team on a permanent basis. As a technical lead, this role will drive the technical excellence of the team and involve formulating and delivering Pro’s Value-Add proposition to clients.
Pro has UK office locations in London, Glasgow, Gloucester, Horsham, and Liverpool, with a flexible working policy regarding location and remote work. The post holder may need to travel between these locations as necessary.
Responsibilities
* Manage a caseload involving high-value, complex asbestos-related disease, and other respiratory claims.
* Oversee technical claims performance of the team.
* Identify and implement targeted Technical Claims Value-Add strategies, measuring their success and presenting recommendations to the Head of Strategy.
* Develop data points and reports with the Specialist Claims Analyst to monitor Pro’s Value-Add Proposition.
* Promote a culture of excellence through quality assurance, controls, training, coaching, and feedback.
* Own the Quality Assurance and Quality Control functions within the team.
* Ensure timely and standard-compliant QA/QC activities, and maintain Technical PDPs for team members.
* Provide technical advice and guidance to colleagues and act as a referral point for complex or high-value claims.
* Contribute to PR campaigns, thought leadership articles, blogs, and website content.
* Manage team projects related to Pro’s claims proposition.
* Support business development efforts and participate as a Claims SME in relevant activities.
* Analyze and comment on routine MI and ad hoc reports to deliver value to clients.
* Represent Pro at market forums and consultations, advocating for client interests.
* Contribute to PLF Audit and supplier Quality Control frameworks.
* Liaise with solicitors and brokers, maintain records for audits and regulations, identify potential fraud, and provide external technical guidance.
Experience and skills
* Minimum 10 years’ experience managing EL/PL Legacy Claims, including NID, HAVs, and Pleural Plaques.
* Strong understanding of legal concepts such as Duty, Breach, Causation, and Limitation; capable of assessing Quantum and Apportionment.
* Experience with other claim types is advantageous.
* Good policy interpretation skills.
* Ability to meet Service Level Agreements.
* Effective communication and stakeholder management skills.
* Knowledge of claims handling, quality assurance, fraud, and relevant legislation for strategic decision-making.
* Professional communication skills with high-value, high-profile claims handling experience.
* Ability to work under pressure, manage time effectively, and meet deadlines.
* Coaching and mentoring skills.
* Adaptability to change.
* Understanding of the legal system in England & Wales, including CPR and pre-action protocols; knowledge of Scottish and Northern Irish systems is a plus.
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