Delivers all daily operational responsibilities creating an exceptional 24/7 Resident experience. Day to day duties for the Community include marketing, building maintenance and tenancy administration and delivering an exceptional resident experience. Actively builds strong relationships with contractors, suppliers and third parties to ensure the Resident experience is seamless and Residents receive service levels which exceed their expectations.
Key Role Responsibilities
1. Conducts sales and leasing activities including: viewings, following up on enquiries and sales conversions.
2. Plans and organises daily activities to maximise the time to achieve targeted leasing numbers
3. Converts prospects and leads into viewing appointments and bookings to achieve targeted leasing numbers.
4. Ensures all data capture systems and details of contact are updated in an accurate and timely manner as required.
5. Welcomes on site enquiries and potential residents in a warm and friendly manner ensuring a first impression of exceptional customer service.
6. Follows up on receipt of required documentation, contract returns and processes payments.
7. Conducts scheduled Residents apartment visits.
8. Manages cancellations.
9. Responds to online ...