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Job Overview
Do you have the drive to make a difference by living our values every day to deliver an excellent customer experience? You'll provide a comprehensive housing management service, working with our customers to maximize their quality of life. You'll collaborate with residents and communities to help them thrive, offering targeted actions and delivering a holistic customer service approach.
Candidate Profile
We’re looking for a flexible, dedicated, and highly motivated individual who welcomes the opportunity to have a direct impact on improving our communities. You will be customer-focused, innovative, and capable of implementing initiatives to promote tenancy sustainability and deliver excellent customer service in a challenging environment.
Key Responsibilities
* Deliver an excellent, accessible, and visible customer-focused service resulting in high customer satisfaction.
* Design and implement effective actions to encourage tenancy sustainment and improve the social and financial performance of our communities.
* Support the creation of new ideas and innovations within the business.
* Be adaptable and excel at working in partnership with customers, colleagues, and communities.
Application Process
If you think you’ve got what we are looking for, we’d love to hear from you. The closing date for applications is 9.00am Thursday 22nd May 2025.
You need to submit a CV and supporting statement (max 2 A4 sides, minimum font size 11) explaining why you're the right fit for the role.
Interviews will be held on Thursday 29th May 2025 at our Huntingdon Office with Emma Robinson, Assistant Director Neighbourhoods, and Charlotte Gout, Senior Tenancy Service Officer.
We will review applications over the next two weeks and may invite candidates to interview earlier than the advertised date, so please apply promptly to avoid missing out!
About Our Team
Our team is great—we work hard, support each other, and also enjoy having fun! You’ll be part of our new Customer Experience Directorate, working within our Neighbourhood Teams led by our Assistant Director of Neighbourhoods. You’ll report to our Community Housing Manager. It’s an exciting team committed to delivering our new corporate plan ambitions.
What’s in It for You?
Muir offers a fantastic environment for career development and progression. Here’s what you can look forward to:
* Flexible and agile working options
* 26 days annual leave, increasing to 28 days after four years, plus Bank Holidays
* DC Pension Scheme with employer contributions up to 10.5%
* Staff activity fund
* Medi-Cash Employee Assistance Programme
* Opportunities for learning, training, and professional development
* Payment of professional subscription fees
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