The Client Development Manager role is critical in achieving the growth of the Healthplan business. The role involves proactively managing, retaining, and growing a portfolio of high-value clients, primarily via brokers or direct to corporate clients, contributing to profitable growth and meeting sales targets.
Key responsibilities
1. Sales Deliverables -Develop strategic relationships with target clients and brokers to deliver retention, expansion, and cross-sales across products and services as outlined in budgets and business plans.
2. Client Relationship Management and Service Delivery -Create short-, medium-, and long-term strategic account plans. Build strong multi-contact relationships with brokers and third parties to maximize retention and identify opportunities for additional products and services.
3. Account Development -Gain detailed knowledge of each client’s wellbeing strategy and decision-makers. Consult on wellbeing strategies and proactively identify opportunities for further products and services. Lead meetings, coordinate relevant experts, and invite clients to relevant events. Prepare and deliver high-quality presentations and negotiations to secure new business. Equip brokers with key value propositions to recommend Simplyhealth over competitors.
4. Commercial Awareness -Maintain in-depth knowledge of products and services, their benefits, and differentiators. Incorporate market trends, competitor activity, and customer feedback to improve offerings and consult clients proactively.
5. Collaborative Working -Develop and maintain strong relationships across the business to secure resources and support for clients. Understand strategic priorities to ensure effective collaboration for client benefit.
6. Reporting -Provide timely and accurate reports and management information to clients and internally. Keep Salesforce updated.
7. Quality, Safety and Compliance -Follow all risk management, compliance, and mandatory learning requirements as mandated by the business.
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