Job Description
Role: Sales Support Assistant
Location: Plymouth, UK
Full/Part-time: Full time
Build a Career with Confidence
Carrier Global Corporation, a global leader in intelligent climate and energy solutions, is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we’ve led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.
About the Role
The Sales Support Assistant will provide sales, customer service, and administrative support to UK and Export spare parts customers. This role is critical in ensuring efficient order processing, accurate customer communication, and smooth day-to-day sales operations.
Working under immediate supervision, the role supports all aspects of Sales Support activities, including order management, customer queries, and administrative tasks.
Key Responsibilities
As a Sales Support Assistant, you will be responsible for supporting the following activities:
Customer Service & Order Management
1. Handle customer enquiries via phone and email, providing accurate parts, pricing, and availability information using ERP systems and internal tools.
2. Process UK and Export customer orders in a timely manner, including issuing order acknowledgements.
3. Manage customer return requests and issue return authorisation notes.
Invoicing & Export Documentation
4. Raise manual credit notes and invoices as required.
5. Prepare export shipment documentation, including commercial invoices and certificates of origin.
Reporting & Administration
6. Produce and share regular reports with customers, including backlog and shipment updates.
7. Carry out general administrative duties such as filing, archiving, and ad hoc office support.
Compliance & Safety
8. Ensure adherence to company policies, procedures, and quality standards.
9. Comply with Environmental, Health & Safety (EHS) requirements, including PPE and reporting protocols.
Role Purpose
To support UK and Export spare parts customers by delivering efficient sales support, high-quality customer service, and reliable administrative assistance.
Requirements
Minimum Requirements:
10. Previous experience in customer service and administrative roles.
11. Strong communication and organisational skills.
12. Ability to work accurately and manage multiple tasks.
Additional Information
Summary
This position is for a Sales Support Assistant who works under immediate supervision. The role provides sales support, performs administrative tasks, and offers basic technical assistance while supporting all Sales Support activities.
Minimum Requirements (Regional Guidelines):
13. Europe: Role dependent.
14. United States / Asia: High School Diploma or equivalent with less than 2 years of relevant experience.
Our Commitment to You
Our greatest assets are the expertise, creativity, and passion of our employees. We strive to provide an environment that attracts, develops, and retains top talent, fosters teamwork, and drives innovation for the benefit of our customers.