Run the engine. Protect the platform. Lead from the front as Head of ISOC. Intercity is looking for a senior operations leader to head up our Integrated Network & Security Operations Centre (ISOC). This is a pivotal role for someone who understands how large-scale networks, managed services, and 24/7 operations really work and how security is embedded into resilient service delivery. Youll lead both our Network Operations Centre (NOC) and Security Operations Centre (SOC), ensuring our platforms are available, performant, and secure, while developing high-performing teams and driving continuous improvement. This role is ideal for a network or service operations leader with strong security knowledge, rather than a purely cyber-focused profile. About the Role As Head of ISOC, you will own the day-to-day operational performance of Intercitys cust omer s core netwo rk and s ec urity services from availability and incident response to security detection and escalation. We are look ing f or someone who can pivot our s upp ort serv ices fr om r eacti ve to proa ctive. You will bring inn ovati ve id eas an d auto mati on that will transform o ur s ervice a nd enable our custo mers and chann el partners to see the b enef its of the service. Youll sit close to the operational front line, leading teams through live incidents, service challenges, and growth, while shaping how our NOC and SOC evolve as the business scales. As a Head of ISOC: Lead and develop NOC and SOC teams responsible for 24/7 service monitoring and response. Develop, implement, and maintain NOC processes, runbooks, escalation procedures, and best practice's Ensure network performance, availability, and fault resolution remain industry-leading. Embed security operations as part of operational resilience, not a standalone function. Act as senior incident commander during major outages or security events. Drive operational maturity through tooling, automation, and process optimisation. Have the vision to improve the service work ing closely with the platform and product teams to enhance the service Operational Leadership Lead, mentor, and grow high-performing network and security operations teams. Build a culture of accountability, learning, and calm execution under pressure. Ensure appropriate resourcing, shift coverage, and skills depth across 24/7 operations. Have stro ng an al ytical and pro blem solving abilitie s and be able to interpret operation al met rics that help driv e data based de cis ions. Network & Service Assurance Oversee network monitoring, fault management, and performance optimisation. Ensure rapid detection, triage, and resolution of incidents across network and cloud platforms. Own service KPIs including uptime, SLAs, MTTD, MTTR, and incident recurrence. Security Operations (Embedded, Not Isolated) Oversee SOC detection, escalation, and response processes. Ensure security tooling and workflows support operational outcomes and customer assurance. Maintain effective incident response playbooks and escalation paths. Incident & Crisis Management Act as escalation lead for high-impact incidents and service outages. Coordinate cross-team response with engineering, vendors, and customer-facing teams. Lead post-incident reviews focused on learning and prevention. Strategy, Tooling & Continuous Improvement Align NOC and SOC strategy with wider business and service priorities. Drive automation to reduce noise, manual effort, and response times. Manage budgets, vendors, and technology roadmap for monitoring and security tooling. Governance & Reporting Ensure compliance with internal controls, customer commitments, and regulatory standards. Provide clear, meaningful operational reporting to senior leadership. Work with the Cus tomer Service team to develop clear and meaningful service reports for customers What Were Looking For This role suits a network-first operational leader who understands security as a core part of modern service delivery. Experience 810 years in network, infrastructure, or service operations. At least 5 years in a senior operational leadership role. Proven experience leading NOC teams, ideally alongside SOC or security operations. Strong background in: Routing, switching, firewalls, VPNs, load balancers (Fo rtinet, Jun iper, Cisco, Aruba and Check Po int Enterprise and cloud networking ( Mic ro soft Azure ) Operational incident and crisis management Solid understanding of SOC processes and tooling (SIEM, EDR, IDS/IPS), without being purely cyber-focused. Intercit y utili se s H ALO P SA (ITSM ), OpMan ager, Nini ja On e (M onitori ng), Sec urity ( Micro soft S entinel ) Qualifications (Advantageous) Degree in Computer Science, Networking, IT, or similar. IT IL V4 p rac t itioner Certifications such as CCNP, CISSP, CISM (or equivalent experience). Skills & Strengths Operations-first mindset availability and reliability come first. Calm, decisive leader during incidents and service-impacting events. Metrics-driven, with a strong grasp of service KPIs and operational health. Passionate about automation, tooling, and reducing operational noise. Able to align technical operations with business priorities and customer outcomes. What We Offer: 33 days holiday (inclusive of bank holidays), with entitlement increasing by one day for each full calendar year employed, up to a maximum of five days. Annual pay reviews. Holiday buy scheme. All-company bonus scheme. Death in service cover. Employee assistance programme. Company pension. Active social calendar. A strong focus on developing our people. About The Company Intercity Technology provides reliable and secure technologies in communications, cloud, and managed services, with a big difference Intercity is a technology solutions partner that isnt all about tech. Its about a great bunch of people combining their passion, expertise, and dedication to deliver extraordinary results for businesses. Our vision is to be the best technology partner to work for and with we are really proud of our achievements so far: Customer Net Promoter Score of 92 Gold Award Investors in People Accreditation Employer of the Year 2025 - British Business Excellence Award Gold Eco Vadis rating - Among the Top 3% of Companies for Sustainability Performance We select candidates with the right skills, experience, and values to join us and selection is based on a fair and equal process. Were proud to be committed to equal opportunities and welcome all applications. As a specialist in secure technology solutions, all successful candidates will be subject to pre-employment checks, so we can ensure compliance with our ISO27001 (Information Security) and Cyber Essentials Plus certifications. We are committed to using any personal information you may give us in a secure and proper manner, for more information please see our privacy policy on our website.