Senior Service Designer
Location: UK flexible role (Hybrid home and office) (Occasional travel to London Head office)
Salary: £47,679 to £51,340 per annum, pro rata (plus ILW, if residing & working in London)
Hours: 35 per week, 9am to 5pm, Monday to Friday (flexible)
Contract: Permanent
The British Red Cross is here for humanity. There's no other movement like ours. We are part of the world's largest humanitarian network, stretching across the UK and 190 other countries, ready to respond when the worst happens.
Together, we help people prepare for, respond to, and recover from crisis - bringing hope and life-changing support. Our teams work side by side with communities, listening to their needs and putting them first. People are at the heart of our organisation.
What will a day in the life of a Senior Service Designerinvolve? Work with service areas to define and re-design strategically important, complicated services and products, within a complex and rapidly changing external environment.
Work with others to identify opportunities for improvement and efficiency within existing services.
Understand, visualise and map the whole supporting system of a service and design targeted and useful service improvements - online and offline.
Rapidly build and test prototypes that help people in crisis.
Research and understand user needs and use these to inform strategically significant decisions and to create rational user journeys.
Ensure delivery of excellent services by creating and enabling an environment for good design to happen, including facilitating difficult conversations and decisions with senior stakeholders.
To be a successful Senior Service Designer, what will you need? Knowledge of a variety of qualitative and quantitative user research methods, and experience synthesising findings into actionable insight
Ability to rapidly prototype using a variety of tools and design methodologies
Ability to work collaboratively with service teams and stakeholders - communicating complex ideas and finding useful solutions
Experience in iterative design - creating, prototyping, testing, analysing and refining products or processes in innovation, product or service design
Experience of designing user-focussed propositions in a range of contexts
Could you work with staff, volunteers and service users to embed the voice of the user into the heart of our work, to meet (and exceed) increasing and changing expectations?
Could you lead on the definition and design of complex, strategically important services and products within Service Transformation 's UK portfolio?
Interested?
No formal service design qualifications? That's ok, we're open to applicants with varied backgrounds and relevant on-the-job experience.
The closing date for applications is 23.59hrs on Wednesday the 26th of November 2025 with interviews week commencing the 1st of December 2025.
In return for your commitment and expertise, you'll get: Flexible working: Remote and hybrid working, flexitime, compressed hours, and job sharing.
Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days.
Pension scheme: Up to 6% contributory pension.
Learning & Development: A range of career & learning opportunities.
Discounts: Blue Light Discount Card, Tickets For Good & employee benefits platform..
Wellbeing Support: Peer Supporters, CiC (EAP) & Headspace App.
Cycle2Work: Lease a bicycle through the scheme.
We are proud to be part of the Disability Confident scheme for UK-based roles. During your application, you'll have the option to apply under the scheme.
At the British Red Cross, we value diversity and maintain an inclusive environment for all staff and volunteers. We champion our teams in bringing their true selves to work, free from discrimination. This is achieved through reporting and assistance from our internal networks: Race and Ethnic Equality (REEN), LGBT+, Disability and Wellness (DAWN), Gender, Carers, and Young Staff Network.
Together, we are the world's emergency responders
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