Job Description
We are working with a large and well-established social housing provider who are looking to recruit a Part-Time Income Officer on a permanent basis. This is a great opportunity for someone with experience in rent arrears recovery and tenancy sustainment who is looking for a flexible working pattern within a supportive housing environment.The Role:You will play a key role in maximising rental income, supporting tenants to sustain their tenancies, and reducing arrears across a diverse housing portfolio. The role combines office-based hybrid working with regular patch visits to tenants homes.Key responsibilities of an Income Officer include:Managing a caseload of rent accounts and reducing arrears through early intervention and proactive supportCarrying out home visits and patch-based work to engage with tenants and prevent escalation of debtNegotiating repayment plans and providing budgeting and welfare adviceTaking appropriate legal action where necessary, including preparing cases for courtWorking closely with Housing Officers, Support Services and external agenciesEnsuring accurate case recording and compliance with organisational policies and proceduresSupporting tenancy sustainment and identifying vulnerability at an early stageWe are looking for someone who:Has experience working in rent arrears, income recovery or housing managementUnderstands housing legislation and welfare benefits (including Universal Credit)Is confident conducting home visits and managing difficult conversationsCan work independently and manage a varied caseloadHolds a full UK driving licence and has access to a vehicle (essential)Has strong communication and negotiation skillsWhat's on Offer:Permanent part-time role 22.5 hours per weekSalary: up to £23,108 pro rataHybrid working model with a mix of office, home working and patch visitsMileage paid for business travel25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)Opportunities for training and developmentChance to buy or sell holiday as part of our flexible benefits package3 additional wellbeing days and 2 paid volunteering daysGenerous matched pension scheme up to 12% and Life cover at 4x salaryEnhanced maternity/paternity/adoption pay?Options for private medical insurance, dental insurance and critical illness coverWellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP serviceIf this Income Officer role is of interest, please apply or contactTPBN1_UKTJ