Admin assistant - 20 hours

Admin Assistant – 20 Hours

British Pregnancy Advisory Service (BPAS)

The closing date is 29 June 2026

*This role is working in our 3 units in the Warwickshire Cluster

Do you enjoy working within a busy office or reception environment, where no two days are the same?

We are looking for an experienced Admin Assistant to join our Warwickshire Cluster for 20 hours per week over Monday to Saturday. The role covers our units in Coventry, Nuneaton and Stratford. More details can be found in the further information section below.

You’ll work as part of the team in carrying out administration tasks in an efficient and friendly manner ensuring that clients feel accepted, supported, and confident about BPAS services.

About you

You will have proven experience of working within an office environment, where you've carried out administration duties. You will be an excellent communicator both internally and externally and will demonstrate a friendly and positive attitude when interacting with clients, colleagues, and external parties.

Main duties of the job

• Answer and direct telephone queries, liaising with both internal and external colleagues, as necessary.
• Accurately check or complete BPAS and legal paperwork, ensuring all relevant documentation is available for the clients' episode of care.
• Monitor, edit and amend appointment list, using as appropriate BPAS booking system, informing clients if changes to their appointment become necessary.
• Assist in the monitoring, control and ordering of stock, sort and distribute incoming mail and prepare and dispatch statistical information and reports.

*We are also looking for:

• Experience of dealing face to face with patients who may be upset, within a care environment.
• Knowledge of clerical procedures including checking documentation, telephone, and reception duties.
• Good attention to detail, supportive towards colleagues and clients and is an effective team player.

About us

British Pregnancy Advisory Service (BPAS) is the UK's largest independent reproductive healthcare charity, providing evidence-based, not-for-profit reproductive healthcare. We work mainly on behalf of the NHS, offering abortion care, contraception, and STI testing and treatment across the country.

When you join BPAS, you become part of a values-driven organisation where compassion, professionalism, and choice guide everything we do. You will help remove barriers to safe reproductive care while supporting people to make informed choices about their health and futures.

Benefits

• 34 days annual leave (including bank holidays)
• Life assurance at 3 salary
• Defined contribution pension scheme
• Access to GP 24/7, 365 days a year
• MyMindPal mental fitness app and 24/7 counselling support
• Online discounts, discounted gym membership, and other lifestyle benefits
• Family-friendly policies to support work‑life balance

Safeguarding, Equality & Diversity

BPAS is committed to safeguarding and promoting the welfare of everyone who uses our services, and all staff share this responsibility. Recruitment follows safer‑recruitment principles and includes appropriate pre‑employment checks.

We actively welcome applications from people of all backgrounds, identities, and experiences. We are proud to be an inclusive employer and will make reasonable adjustments to ensure a fair and accessible recruitment process for all candidates.

Job details

Hours: 20 hours per week to be worked flexibly over Monday to Saturday within the opening hours of the units. Exact shifts between those parameters will be confirmed 2 weeks in advance. Saturday shifts are paid at time and a half.

Locations:

• BPAS Coventry – Oasis Health Care Cheyslesmore Surgery, 51 Quinton Park, Coventry CV3 5PZ – base unit
• BPAS Nuneaton – Stockingford Medical Centre, 13 Northumberland Ave, Nuneaton CV10 8EJ
• BPAS Stratford – Rother House Medical Centre, Alcester Rd, Stratford‑upon‑Avon CV37 6PP

Coventry will be your base unit with mileage paid to the Nuneaton and Stratford sites as per the expenses policy.

Values & eligibility

All applicants must be pro‑choice and support a woman’s right to choose, in line with BPAS values and mission. Applicants must have the legal right to work in the UK at the time of application. Unfortunately, we are unable to offer visa sponsorship for this role.

References & pre‑employment checks

All offers of employment are conditional on satisfactory pre‑employment checks. Applicants must provide three years of employment references, including reasons for leaving and details of any gaps in employment.

Person specification

Experience

• Administration experience gained within an office environment and general office duties
• Knowledge of clerical procedures including checking documentation, telephone and reception duties
• Experience of dealing face to face with patients who may be angry or upset, within a care environment

Qualifications

• English and Maths qualification either GCSE A to C or Functional Skills Level 2 or GCSE 4* or NVQ level 2
• Competent in Microsoft Office programmes including Word, Excel, Outlook and Microsoft Teams

General information

• Do you support a woman’s right to choose abortion?
• Are you the family or friend of a current BPAS employee? If yes, please state the name and nature of the relationship
• Are you aware we are unable to offer visa sponsorship for this role?
• This role is working for 20 hours per week, flexibly Monday to Saturday between opening hours of the units, rota will be confirmed 2 weeks in advance – Can you commit to this working pattern?
• This role covers three units Coventry, Nuneaton and Stratford. Can you travel to all of them?
• Would you like to add any further information/statements to support your application?

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

British Pregnancy Advisory Service (BPAS)

Salary

£24,484 to £27,583 a year pro‑rata – depending on skills and experience