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Base pay range
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* Shift information: 2 days - 2 nights - 4 off
I'm recruiting for multiple Technical Support Analyst vacancies with a leading managed service provider in Harrogate. Perfect for someone with a technical mindset and a desire to grow in a fast-paced support environment.
Key Responsibilities:
* 2nd line technical support in a 24/7 team
* Monitor and resolve faults across network and telephony systems
* Log and manage incidents, escalating where necessary
* Maintain customer communication and SLA adherence
Key Technologies:
* Networking: Cisco, Meraki, Fortinet, Huawei
* Telephony: VoIP, SIP, Broadworks, Teams
* Monitoring tools & data centre environments
Ideal Candidate:
* Experience in technical support (1st or 2nd line)
* Strong desire to learn and progress
* Good communication & fault-solving skills
* Certifications like CCNA, SSCA, or ITIL (nice to have)
Apply now to hear more details!
Seniority level
* Seniority level
Not Applicable
Employment type
* Employment type
Full-time
Job function
* Job function
Information Technology and Other
* Industries
Information Services, IT Services and IT Consulting, and Computer and Network Security
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