Overview
Join to apply for the 2nd Line IT Technician role at Express Solicitors.
Responsibilities
* Act as an escalation point for technical issues unresolved by 1st Line support.
* Troubleshoot and resolve end user issues.
* Provide support for remote/hybrid working setups, VPNs, and secure access.
* Support legal applications such as case management, document management, and time-recording systems (e.g., iManage, Proclaim, Elite 3E).
* Administer user and permissions on Active Directory and Microsoft 365.
* Support security tools including MFA, DLP, and encryption solutions in line with GDPR and SRA requirements.
* Assist in IT projects, including system upgrades, migrations, and business continuity testing.
Person specification
* Strong knowledge of Windows Client OSs
* Knowledge of Microsoft 365, Active Directory, and Exchange
* Understanding of networking (DNS, DHCP, VPNs)
* Experience with legal IT systems (case/document management, billing, dictation tools)
* Mobile device management experience (Intune, MobileIron, etc.)
* Excellent communication skills with the ability to support staff at all levels
* High level of confidentiality and ability to work under pressure
Salary & Hours
* Salary of £30,000 to £32,000, dependent on experience
* Our standard working hours are 8:30am to 5:30pm Monday-Thursday and 8:30am to 5pm Friday; office based
Benefits
* On-site Working: At our South Court office
* 23 Days Holiday rising to 26 days, plus bank/public holidays
* Extra Holidays: 3 holiday buy backs and an extra day for your birthday after service length requirement
* Looking After Your Health: Private medical insurance available after 2 years’ service, annual flu jab and Employee Assistance Programme
* Looking After Your Well-being: 24/7 onsite Gym, Netball/Football teams, 10km Manchester team and more
* Work Life / Balance: Active social committee with generous departmental and firm-wide social budget
* Recruitment Process: Interviews will be conducted by MS Teams and will include scenario-based questioning
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Information Technology
* Industries: Legal Services
Our employees are our most important asset; we rate skill and ability above all else, and our recruitment policy encourages applications from all.
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