Why choose Reiss?
With the intrinsic sustainability, quality and timeless elegance of our designs, our continued success comes as no surprise. With standalone stores, concessions and franchise operations in over locations internationally, as well as online and app, our presence as a leading luxury brand is well established.
Working at Reiss, our common purpose is to continue to grow our business, to walk in the shoes of our customers, and to be exceptional in everything we do.
For our retail teams this means it means providing elevated customer service, a store environment that stands out in the market and working as a team to meet and exceed both our customers’ expectations and our business goals.
What’s this role about?
As part of our Retail team, you’ll be joining our store in Kingston as our Senior Sales Associate on a permanent basis. You’ll be responsible for supporting the day-to-day running of the store and motivating team members to ensure all sales and operational goals are met and exceeded.
What you’ll be doing
1. Delivering an exceptional customer service experience
2. Supporting the opening and closing of the store
3. Inspiring the team to ensure sales targets are continuously met
4. Delegating duties and responsibilities to sales team ensuring they deliver and complete to the highest standard in a timely manner
5. Assisting the management team in leading the team to meet KPIs for the store
What you’ll ideally bring to the role
6. A passion for premium or luxury product helps, but we’re open to all customer-facing backgrounds
7. Be able to see things through the customer’s eyes
8. Excellent customer service skills
9. Flexibility and ability to adapt to changing priorities
10. Ability to work in a fast-paced retail environment
11. Have excellent communication and interpersonal skills
12. Have excellent organisational and decision-making skills
13. Be a team player
14. Good written and verbal communication skills
What we’ll do for you
15. Seasonal business wear allowance
16. Generous employee discount
17. Rewarding commission structure
18. Wellbeing and financial support through our Employee Assistance Programme
19. Low monthly cost health support through our medical cash plan
20. Fitness discounts
21. Family friendly policies including enhanced parental pay
22. 23 days annual leave, increasing to 25 days after 2 years’ service
23. Employee referral scheme
24. Career development opportunities