Head Housekeeper/Nottingham/Tollerton/Fulltime
Spire Nottingham Hospital has an exciting opportunity for a Head Housekeeper to join the team on a Full time basis.
“Spire Healthcare is a leading independent healthcare group in the United Kingdom, running 38 hospitals and over 50 clinics across England, Wales and Scotland. It provides diagnostics, inpatient, day case and outpatient care, operates a network of private GPs and provides workplace health services to over 800 corporate clients. It also delivers a range of private and NHS mental health, musculoskeletal and dermatological services.””
Our vision is to be recognised as a world class healthcare business bringing together the best people who are dedicated to developing excellent clinical environments and delivering the highest quality patient care.
Duties and responsibilities:
As our Housekeeping Lead you will lead the delivery of housekeeping services across the hospital. This will include the hospital housekeeping team and theatre housekeeping team in providing excellent levels of cleanliness and for our customers.
1. You will have a lot of contact and interaction with patients and staff so excellent customer service skills are essential and you must be friendly and professional in your approach.
2. You will provide clear leadership and direction to the team. Managing the department with a high degree of professionalism and commitment in accordance with the hospital and Spire policies. Provide full support to the clinical and business functions of the hospital.
3. You will be responsible for the management of the Housekeeping Team annual leave, staff rota and sickness with the support of the Hospitality Manager while adhering to Spire policy and procedures.
4. Ensure that all staff are adequately trained in conjunction with the Enabling Excellence appraisal system.
5. You will be responsible for ensuring that all timesheets and payroll enhancements are processed in line with company policy.
6. Run team meetings across all departments and carryout a pro-active 1:1 schedule with team members.
7. You will build a highly skilled, committed and flexible team utilising existing skills and knowledge wherever possible and supplement these by recruiting, inducting, training and developing staff within the department’s budget.
8. Establish and maintain the appropriate standards for the provision of a high-quality housekeeping, monitoring the application of those standards and taking corrective action where necessary.
9. Ensure all departments provide a customer focused service and lead by example in this regard.
10. Review current practices and develop new opportunities to improve the products and services offered to all customers within areas of responsibility.
11. Ensure that all legislation and Spire Healthcare policies are adhered to and maintained and that, at a local level, processes and policies are developed, implemented and audited as “best practice”.
12. Work with the Hospitality Manager to identify problems and provide solutions to ensure that hospitality functions are successfully managed and co-ordinated.
13. Monitor customer perception of hotel services delivery through satisfaction surveys to identify areas of strength and weakness and take remedial action where necessary to improve standards.
14. Identify areas of industry best practice including benchmarking with other Spire Healthcare and implement the changes necessary to produce improved working processes with full consideration of the corporate and business objectives.
15. Assist in health and safety within housekeeping, inspections, audits and risk assessments.
Who we're looking for:
16. Experience team lead/Supervisors in the Healthcare/Hospitality industry
17. Good Communication leadership skills
18. Excellent customer service skills
19. High Standards of service, Hygiene and Cleanliness
20. Resilient and empathetic team player, with strong inter-personal skill, has experience of managing staff in a service/customer orientated environment.
21. The role demands a hands-on, pro-active approach with the ability to initiate and handle change in complex environment.
Benefits:
We offer employed colleagues a competitive salary as well as a comprehensive benefits package which includes but is not limited to:
22. 35 days annual leave inclusive of bank holidays
23. Employer and employee contributory pension with flexible retirement options
24. ‘Spire for you’ reward platform - discount and cashback for over 1000 retailers
25. Free Bupa wellness screening
26. Private medical insurance
27. Life assurance
Our Values:
We are extremely proud of our heritage in private healthcare and of our values as an organisation:
28. Driving clinical excellence
29. Doing the right thing
30. Caring is our passion.
31. Keeping it simple
32. Delivering on our promises
33. Succeeding and celebrating together
We commit to our employees’ well-being through work life balance, on-going development, support and reward.
Spire Healthcare are proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive culture for all. Our people are our difference, it’s their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.