Job Title: Neighbourhood Response Officer
Reference: 000A 7F3D / 1
Salary: £19.35 per hour (PAYE)
Hours: Full-time
Contract Length: 5-month opening assignment
Job Type: Temporary
Location: Leatherhead
Office Base: Leatherhead (with regular travel across local patches)
Postcode: KT22
About the Role
Our client, a respected housing association, is seeking a proactive and community-focused Neighbourhood Response Officer. This role is essential in maintaining safe, clean, and well-managed neighbourhoods where residents feel supported and proud to live. You will play a key role in supporting vulnerable customers, resolving tenancy issues, responding to anti-social behaviour, and working collaboratively with residents, local partners, and internal teams. This is a customer-facing role involving daily travel across neighbourhood patches, either from home or from the Leatherhead office.
Key Responsibilities
* Develop and implement neighbourhood plans and local service offers
* Carry out regular estate inspections and ensure fire safety actions are completed
* Build relationships with resident groups, supporting events and community projects
* Liaise with local authorities, police, and partner agencies regarding safety and ASB
* Work closely with internal departments to coordinate neighbourhood services
* Support customers in tenancy breach, welfare needs, or requiring signposting
* Carry out tenancy viewings, sign‑ups, and assignments
* Attend and represent the organisation at court hearings (e.g. evictions, stays)
* Complete property condition checks and support during major incidents or decants
What You’ll Need
* Own vehicle and ability to travel across patches
* Ability to work independently and manage a busy caseload across multiple locations
* Basic DBS clearance
* Good general IT skills (CRM systems, databases, Outlook, reporting tools)
* Strong customer service and community engagement skills
* Ability to build positive relationships across teams and partner organisations
* Confident decision‑making and problem‑solving approach
* Resilient, adaptable, and calm under pressure
* Excellent written and verbal communication skills
* Experience in housing, neighbourhood management, customer services, or similar roles
* Willingness to work occasional early evenings/weekends when required
How to Apply
Please submit your CV quoting reference 000A 7F3D / 1. If you do not hear from us within three working days, unfortunately your application has not been shortlisted. Thank you for your interest in working with us.
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