The ideal candidate will deliver an exceptional customer experience, following a set of essential steps that put the customer at the forefront. This includes actively greeting, listening, and confidently offering individual bespoke advice, selling in a professional and passionate way.
The role requires strong product knowledge for all services, including Hire, Custom Made, Retail, Alterations, Ship from Store, and seizing each opportunity to maximise sales and services goals. The goal is to elevate every interaction and contribute significantly to business KPIs.
Responsibilities include assisting store management with stockroom and back area housekeeping, receiving deliveries, and adhering to all stock & cash control procedures to minimise cash loss and stock loss. Additionally, the appointee will follow the appointment process by utilising the appointed platform, ensuring accurate status information recording.