Sytner BMW Oldbury is delighted to offer a rare opportunity for an outstanding, commercially driven, and people‑focused leader to join us as our Head of Aftersales.
As part of the UK’s largest prestige motor retailer, you will be joining a high‑performing team in one of the country’s most respected BMW operations. We are looking for someone who can deliver exceptional customer experiences while driving strong financial performance across Service, Parts, and Workshop teams.
About the role
As Head of Aftersales, you will:
* Lead, develop, and inspire a team of Service, Parts, and Workshop professionals
* Take full ownership of Aftersales performance across customer satisfaction, efficiency, CSI/NPS, and profitability
* Build strong relationships with BMW UK, customers, and internal teams
* Ensure outstanding service delivery that reflects both the BMW and Sytner standards
* Drive innovation and continuous improvement across Aftersales processes
* Maintain the highest levels of compliance, quality, and operational excellence
This role requires a leader who can blend strategic thinking with hands‑on operational oversight, motivating teams to reach and exceed their potential.
About you
We are looking for an exceptional individual who brings:
* Proven experience in Aftersales leadership within the automotive sector (premium brand experience desirable)
* Strong commercial acumen with the ability to analyse performance and drive results
* A passion for delivering industry‑leading customer experiences
* Excellent communication, coaching, and people‑management skills
* The ability to inspire confidence and build positive relationships at every level
* A forward‑thinking and solutions‑focused mindset
If you’re an ambitious leader with the drive to take our Aftersales performance even further, we want to hear from you.
Why Sytner?
Sytner Group are delighted to provide an industry-leading benefits package.
We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.
* Enhanced Holiday Entitlement – 27 days plus bank holidays
* Company Car
* Industry-leading Maternity, Paternity and Adoption Pay
* Private Medical Insurance
* Recognition of Long Service every 5 years
* Discounted Car Schemes
* Career Development
* Enhanced Pension Entitlement
* One day a year paid voluntary / community work
At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential.
As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please click here.
Unsure? Read on…
We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships.
We pride ourselves on ‘Developing Talent and ‘Building Careers’ and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.
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