You will lead one of our five areas, supporting a group of shops and the teams who make them special.
Your responsibilities
* Inspire and coach Shop Managers, helping them grow and succeed
* Drive income and shape great customer experiences
* Champion high standards, compliance, and safe working practices
* Get involved in new shop openings and the development of our estate
* Build relationships in local communities to raise awareness and support
* Encourage innovation and help bring new ideas to life
* Be a visible, hands‑on leader through regular shop visits and weekend working on a rota
Who we’re looking for
* Has experience leading across multiple retail sites
* Enjoys developing people and helping others shine
* Is confident using data, KPIs, and commercial insight to drive decisions
* Communicates clearly, openly, and with compassion
* Can balance the practical demands of operations with a warm, people‑first approach
* Understands the unique strengths and challenges of charity retail
* Values diversity, inclusion, and creating welcoming environments for all
#J-18808-Ljbffr