Summary
Do you have a talent for plumbing and a passion for water conservation? Are you looking for a role where you can make a tangible impact on customers lives and contribute to a sustainable future? Were looking for friendly and skilled Plumbers to join our team based at and covering a variety of locations across the South East.
In this varied role, youll be the go-to person for all things plumbing – from fixing leaky pipes and replacing old systems to keeping internal plumbing running smoothly.
Youll also be a water‑saving champion, conducting Water Efficiency Audits, installing devices that help customers conserve water, and sharing your best tips on how they can also save money and be more eco‑friendly. You will help us keep track of how things are going by reporting progress and customer interactions, assist with new projects by reviewing plans and visiting sites to help us figure out costs, and ensure our plumbing projects run safely and efficiently alongside contractors and the in‑house team.
Customer happiness is important to us, so youll always make sure every customer interaction is a positive one. Youll also be part of our Waterlink Plumbing standby team, providing emergency assistance out and about when it’s most needed. Are you ready to join us in making a real difference? Apply now and become a vital part of the South East Water team!
Main Responsibilities
* To take detailed records of the works for cost, measurement and quality. To produce detailed accurate records of as‑built details for completed schemes.
* To assist in the supervision of site work including responsibility for the quality of workmanship, health and safety, programme compliance, cost efficiency and customer/client liaison.
* Confidently explain to customers what work is being carried out ensuring the customer is left with peace of mind.
* Ensure that the team understands customer needs, managing their expectations and dealing with queries and complaints fairly.
* Work as part of the Waterlink team assisting both office and field team functions when required, including other geographical areas as and when required.
* Put forward innovative ways of solving internal/external Customer Side Leak repairs by seeking the appropriate information and/or other methods of assessment.
* Deal with issues that arise in an effective manner seeking help when required.
* Implement plumbing works whilst ensuring work is carried out in accordance with best practice and complies with all relevant regulations.
* Ensure that quality, environmental and Health and Safety policies are considered on every project and works are routinely audited to ensure standards are maintained.
Skills / Qualifications / Experience
* Level 2 City and Guild Plumbing Qualification.
* Strong operational and industry knowledge and experience is essential.
* Effective communication and interpersonal skills.
* Ability to work independently and meet deadlines.
Bonus
* EUSR Water Hygiene Card.
* WIAPS approved Plumber.
* Level 3 City and Guild Plumbing qualification.
Diversity & Inclusion Statement
We want to be the water company people want to be supplied by and want to work for. We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That’s why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all through your recruitment, employment and career progression with South East Water.
Benefits package
* Excellent Stakeholder pension scheme, up to 10% employer contribution.
* 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service.
* Flexible annual leave policy to buy or sell holiday leave.
* Paid volunteering days.
* Cycle to work scheme.
* Health cash plan.
* Life assurance.
* Wellbeing related benefits.
Recruitment Process
* To apply for this position, please submit your CV on our career’s website.
* It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water.
* Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks.
Compensation package
From £32,292 - £37,500 p.a. (dependent on experience)
Seniority level
Entry level
Employment type
Full‑time
Job function
Management and Manufacturing
Industry
Utilities
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