Main Duties & Responsibilities IT Infrastructure & Support Manage and maintain the practices IT infrastructure, including computers, printers, servers, and telephony systems. Provide first-line technical support for staff, diagnosing and resolving IT issues promptly. Work closely with external IT providers to ensure robust, secure, and up-to-date systems. Administer and maintain user accounts, permissions, and security protocols for clinical systems (e.g., EMIS, SystmOne, Docman).
Ensure network stability, data backups, and cyber security measures are in place and effective. Oversee the rollout of new hardware, software, and system upgrades. Digital Transformation & Innovation Lead projects to implement and optimise digital tools, such as online consultations, remote monitoring, and patient self-service systems. Support the integration of NHS Digital initiatives, including the NHS App and other patient-facing platforms.
Identify and evaluate emerging technologies that can improve patient access, data security, and practice efficiency. Train and support staff in the use of new systems and digital workflows. Maintain and enhance the practice website and digital communication channels. Data Management & Reporting Ensure data accuracy, security, and compliance with GDPR and NHS information governance standards.
Develop and run regular data reports to support clinical performance monitoring, QOF, and IIF targets. Support data-driven decision-making by creating dashboards, reports, and analytics tools. Assist in data audits and quality improvement projects. Key Skills & Attributes Advanced IT skills, including troubleshooting, system administration, and Microsoft Office proficiency.
Knowledge of GP clinical systems (EMIS / SystmOne) and NHS digital platforms. Understanding of cyber security best practices. Excellent problem-solving skills with the ability to introduce and implement new technology solutions. Strong communication and training skills for supporting staff in IT adoption.
Ability to manage multiple projects with attention to detail. Experience & Qualifications 1. Essential: Proven experience in IT support, system administration, or digital services management. Knowledge of networking, hardware, and software troubleshooting.
Experience with data protection legislation (GDPR) and NHS information governance. Ability to lead technology projects from planning to completion. 2. Desirable: Experience working in a GP surgery, NHS organisation, or healthcare IT role.
Certification in IT-related qualifications Experience with cloud platforms, remote working solutions, or cyber security tool