This post is only open to internal applicants.
Deputy Performance & Operations Manager - ENT & Thoracic Surgery
Band 6
Main area Performance & Operations Management - ENT & Thoracic Surgery Grade Band 6 Contract Permanent Hours Full time - 37.5 hours per week Job ref 387-S2399-TJ
Site St Michaels Hospital Town Bristol Salary £38,682 - £46,580 pa Salary period Yearly Closing 15/07/2025 23:59
As an organisation we recognise the value of a healthy work-life balance. When applying, speak to us about how we might be able to accommodate flexible working, so your work life fits around your home life.
We particularly welcome applications from Black, Asian and minority ethnic candidates as they are under-represented within the Trust.
The Ear, Nose & Throat (ENT) Department & Thoracic Surgery Department are looking for a Deputy Performance and Operations Manager (DPOM) to join their team.
This is an exceptional opportunity to take on a challenging, high profile role within the Division of Surgery. Based in St Michaels Hospital, the post holder will be responsible for the day to day operational running of the ENT Bristol & Weston departments and the Thoracic Surgery Department. Working with the Performance & Operations Manager, the successful candidate will play a pivotal role leading a team of administrators, whilst working closely with clinical and management teams.
The successful candidate will ideally have astrongoperational background working within healthcare and have the ability to communicate effectively with staff and patients. They should demonstrate strong leadership skills, positivity, resilience and enthusiasm.
A proven track record in delivering service improvements would be advantageous, and a passion to improve patient care is essential. In return you can expect to work in a fast-paced environment, working with a variety of clinical and non-clinical staff, in a role which is challenging but rewarding.
Main duties of the job
Reporting to the Performance and Operations Manager (POM); the post holder will manage, motivate and develop the team of staff providing administrative services to the medical teams and other staff, as well as providing day-to-day operational management for the allocated clinical departments, working closely with the clinical directors, matrons and other members of the management team. This is to include the management of pay and non-pay budgets, Health & Safety and all aspects of Human Resources within their areas of responsibility. The post holder will contribute to the delivery of challenging performance targets through effective communication and liaise with staff across the Trust as well as organising and analysing complex data.
Working for our organisation
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as ‘Good’ overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward-thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we’re meeting our pledge.
Detailed job description and main responsibilities
For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.
Person specification
Knowledge and Experience:
* People Management – appraisals, managing poor performance, misconduct, organisational change and staff selection & recruitment
* Managing teams to meet deadlines, targets and changing priorities
* Experience of managing outpatients performance and access targets
* Experience of managing elective, non-elective and emergency patient pathways
* NHS Experience
* Extensive direct line management experience (a team of 6 or more)
* Project Management
Skills and Abilities:
* Able to coach and develop others
* Able to empower others
* Organisational skills
* Knowledge of clinical services
* Ability to identify and implement service techniques
* Confident and approachable style
* Resilience and ability to deal with difficult situations
* Credible with staff at all levels
We hope that you will decide to join us and become part of this exciting journey, helping us to shape our future together.
· As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application to ensure we’re meeting our pledge.
· The Trust is committed to investing in and caring for all our staff. We will support you in maintaining and improving your health and wellbeing, as well as your career development through management and training support - developing exceptional people for exceptional careers.
· UHBW is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults.
· To comply with Part 7 of the Immigration Act 2016 all applicants must be able to speak fluent English to an appropriate standard which will be assessed at Interview.
· If you require sponsorship for a visa to work in the UK, to avoid disappointment, please check to ensure you are eligible under the UKVI points based system.
· The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.
· By applying for this post, you are agreeing to University Hospitals Bristol and Weston NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job, information will also be transferred into the national NHS Electronic Staff Records system.
· Please be aware of scams – unless specified above, we will only communicate with you via @recruit.trac.jobs or nhs.net e-mails and we will never ask you for any payments.
IMPORTANT:
Please note that if you apply for a position with this Trust, you may be contacted via Trac or via email. This includes invites for job interviews. We therefore recommend that you regularly check your Trac account and email accounts. We may also contact you by texting the mobile number, if provided, on the application form.
Due to the high number of applications that are received for some posts we may close this vacancy before the advertised closing date. Therefore, please apply for this post as soon as you can, if you are interested and you meet the requirements of the Person Specification
Only those candidates who clearly demonstrate how they meet the person specification will be shortlisted for this job.
As a guide interviews should usually take place within 3 weeks of the closing date.
When providing employment reference details, please provide correct work-related email addresses so references can be sought promptly when we are looking to progress your application. Your referee must all be known to you in a line manager or professional lead capacity.
Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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