Outpatient Coordinator
The closing date is 21 June 2026.
We are looking for an enthusiastic individual to join our Oncology team as an Outpatient Coordinator. You will work with the Administration teams and the Supportive Management team to ensure staffing levels and patients flow through the department.
The post holder will support the Administration Manager in the day to day supervision of the outpatients teams and will work closely with Service Managers to ensure the quality service.
The post holder will also be responsible for overseeing booking of appointments and procedures, ensuring referrals/requests are dealt with efficiently and targets are met. The post holder will oversee the monitoring and utilisation of the cancer waits ensuring that all necessary slots are filled to meet cancer wait targets.
The post holder should possess the ability to use their initiative, working without direct supervision, organising and taking control of specified duties, escalating where necessary to the Service Manager.
Main duties of the job
Responsible for the supervision of the administrative team, this includes induction of new staff, prioritising workloads and motivating staff to achieve objectives.
Co-ordinating referrals and bookings according to urgency/pathway including 2WW/urgent/routine appointments.
Reviewing clinic utilisation and coordinating patients moving forward to meet cancer targets and KPI's.
To be responsible and accountable for identifying and communicating potential problems at an early stage, liaising with non-clinical and clinical colleagues at all levels.
Deal appropriately with enquiries, by telephone and in person, from staff and the general public, seeking advice or referring elsewhere if necessary.
Identify appropriate training for staff, to facilitate improved performance and personal career development in accordance with Trust policy/procedures.
Coordinate annual leave to ensure adequate staffing levels are maintained at all times, escalating any shortfalls/problems to the Admin Manager.
Give advice and support to staff in relation to Freedom of Information, patient confidentiality in accordance with current legislation.
Manage and coordinate patient bookings, following the outpatient standard operating procedures (SOPs). Maintaining the SOPs so they are updated and audited.
Person Specification
Training and Qualifications
* GCSE Grade C or above or equivalent standard in English and Maths or similar through vocational training or evidence of commitment to continued learning or improvement through attendances at courses.
* Excellent IT and keyboard skills.
* Good command of the English language – both written and spoken.
Experience
* Proven experience of working within a clerical environment.
* Experience of using hospital systems Trust Patient Administration Systems.
* Proven experience of supervising a team effectively.
* Knowledge of medical terminology and experience of working with a multi-disciplinary team.
Communication and Relationship skills
* Must be able to clearly and accurately convey information verbally to patients, visitors, carers, GPs, secretaries, Consultants, Directorate Speciality Managers, hospital administrative and clinical staff. Ability and experience to be discerning in sensitive situations.
* The ability to deal with conflict in a diplomatic and tactful manner in sensitive situations.
* Able to provide advice to staff on the practical application of guidelines and policies.
Analytical and judgement skills
* Evidence of problem solving skills and innovative thinking.
* Business focused and able to interpret and collate performance data.Able to work under pressure and to tight deadlines.
Planning and organisational skills
* Effective organisational and planning skills.
Other
* Able to work flexibly across both campuses.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.
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